About the RoleAs a Customer Success Manager, you will serve as a subject matter expert for the LexisNexis Intellectual Property product suite, helping customers realize value from our solutions through training, presentations, demonstrations, and strategic engagement. You will work closely with customers and internal teams to drive product adoption, uncover growth opportunities, and deliver an exceptional customer experience while supporting innovation across the intellectual property community.
Responsibilities- Take action to increase awareness and drive usage and preference of LN content, products and services
- Identify and target revenue and growth opportunities within assigned market and/or accounts
- Demonstrate deep product knowledge, act as internal resource for Product, Sales and Marketing teams
- Create and deliver specialized customer presentations to drive usage and communicate the value proposition and competitive differentiators
- Provide support and training for the sales team through joint calls, demonstrations and training
- Research the competitive landscape to present analyses of the market to Product, Segment and Marketing
- Use generative AI tools to increase personal and team efficiency in research, customer communications, training content, and usage analysis
Requirements- Equivalent experience in a customer-facing role
- Proven ability to work independently, manage multiple client relationships, and adapt quickly to shifting priorities
- Strong troubleshooting and problem-solving skills
- Excellent communication skills (verbal, written and presentation)
- Demonstrated proficiency with generative AI tools (e.g., ChatGPT, Claude, Copilot) for research, drafting, and analysis, with an understanding of their limitations and confidentiality considerations
- Experience using a CRM system (e.g., Salesforce)
- Experience working collaboratively with cross-functional teams
- Ability to travel (approximately 25%)
Preferred Requiements:- Hands-on U.S. patent prosecution experience as a patent agent, patent paralegal, prosecution or docketing specialist, or USPTO patent examiner
- Working command of the patent prosecution lifecycle and USPTO systems such as Patent Center
- Prior customer-facing, training, or client service experience in a law firm, corporate IP department, or legal tech vendor
- Experience with AI coding or agent tools (e.g., Codex, Claude Code) for automating workflows or analyzing data
- Familiarity with IP analytics, patent search, patent prosecution, or related intellectual property technologies
Work in a Way That Works for YouWe promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working PatternWorking flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
U.S. National Base Pay Range: $71,600 - $119,400. Geographic differentials may apply in some locations to better reflect local market rates.If performed in New Jersey, the base pay range is $84,546 - $135,054.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. 
