Your Purpose
MSC Cruises, the world's third-largest cruise line, is seeking enthusiastic individuals to join our team as MSC Cruise Concierges. In this outbound telephone sales role, you'll receive high-quality leads to build relationships with guests and drive sales. This is a fast-paced, high-volume sales environment where meeting key performance indicators (KPIs) is essential.
We offer unlimited earning potential, a dynamic and supportive workplace, and a performance-based hybrid schedule. If you have a passion for sales, a charismatic personality, and are motivated by financial success, we want you to be part of our team!
Compensation: - Base salary: $10/hour + commission
- Average earnings: $80,000-$85,000 per year
Your Impact
Key Responsibilities- Sell MSC Cruise vacation packages to direct customers, employing selling skills and utilizing product knowledge to effectively present MSC Cruises products.
- Sell consultatively and make recommendations to prospects and existing guests.
- Maximize all opportunities in the process of the sale.
- Maintain contact with all clients to ensure high levels of client satisfaction.
- Maintain accurate records of all guests and potential customers within Siebel and continually develop a database of qualified leads through referrals, direct mail, email, social media, and networking.
- Meet assigned annual sales quota and other relevant individual and departmental KPIs.
- Assist in departmental sales efforts to move soft sailings and last-minute inventory.
- Proactively establish and maintain effective working team relationships with all support departments.
- Adherence to schedule, objectives, and goals.
- Other duties as assigned by management.
Your Journey so far
Job-Requirements- Fluent English, oral and written. (Any additional language is considered an advantage).
- High School Diploma or equivalent; Bachelor's degree in Marketing; Business Administration or related field preferred.
- Minimum one year of Sales experience; two years sales experience preferred. Cruise sales a plus.
- Ability to build trust, value others, communicate effectively, execute, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
- Experience with Microsoft Outlook, Word, Excel, and basic computer proficiency.
- Proven resilience and ability to work well under pressure.
- Flexibility to work occasional extended hours, evening hours, and weekends.
- Strong understanding of customer, market dynamics and requirements .
Your Essentials
Work authorization- US Passport or US Permanent Residents
- MSC Cruises USA is an e-verify employer
