5-7 years of experience in order management or project coordination
Proficient in data management and reporting tools like Excel and Google Sheets
Strong negotiation and communication skills with suppliers
Experience with project management software (e.g., Jira)
Proven problem-solving abilities and proactive issue resolution
Familiarity with KPIs and workflow optimization techniques
Responsibilities
Manage the intake and processing of new orders for accuracy
Oversee the entire order lifecycle from processing to fulfillment
Resolve order discrepancies by liaising with customers and suppliers
Develop structured processes for effective order tracking
Build relationships with suppliers for reliable order fulfillment
Collaborate with cross-functional teams to enhance order management
Analyze KPIs and generate reports for leadership insights
Benefits
Opportunity for professional development and skill enhancement
Collaborative work environment with cross-functional teams
Exposure to project management tools and methodologies
Potential for process improvement initiatives
Engagement with suppliers and stakeholders for relationship building
Full Job Description
WHAT YOU WILL DO:
We are seeking a highly organized and detail-oriented Order Management and Intake Project Coordinator to oversee the end-to-end intake process, ensuring efficient order flow, accurate data management, and seamless communication across stakeholders. Ability to improve workflows for better operational efficiency.
KEY RESPONSIBILITIES:
Order Management & Intake Coordination: • Manage the intake of new orders, ensuring accuracy and completeness. • Oversee the end-to-end order lifecycle, including processing, tracking, and fulfillment. • Liaise with customers, suppliers, and internal teams to resolve order discrepancies and delays. • Develop and implement structured processes for order tracking and reporting.
Stakeholder & Supplier Coordination: • Build strong relationships with suppliers and service providers to ensure reliable order fulfillment. • Collaborate with cross-functional teams, including procurement, logistics, and customer service. • Act as the primary point of contact for order-related escalations and inquiries.
Process Improvement & Data Management: • Utilize project management tools (e.g., Jira, Google Sheets, Microsoft Office) to optimize order intake workflows. • Identify inefficiencies and implement corrective actions to enhance processing speed and accuracy. • Analyze key performance indicators (KPIs) and create reports for leadership insights.
Project Coordination & Reporting: • Assist in planning and executing order management projects. • Develop structured action plans to improve intake operations. • Monitor order-related KPIs and provide timely updates to leadership.
ESSENTIAL CRITERIA:
Previous experience in order management, supply chain coordination, or project coordination.
Strong data management and reporting skills (Excel, Google Sheets, Microsoft Office).
Ability to negotiate and communicate effectively with suppliers and stakeholders.
Experience using project management tools (Jira or similar).
Strong problem-solving skills and a proactive approach to issue resolution.
Familiarity with KPIs, workflow optimization, and structured reporting.
DESIRED CRITERIA:
Experience with ISO standards and compliance.
Background in procurement or category management is a plus.
Strong analytical mindset with a focus on process efficiency.
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
