2-4 years in deal desk, order management, billing operations, or revenue operations at a B2B SaaS company
Experience managing an operational booking and/or billing queue with high accuracy
Familiarity with CRMs (e.g., Salesforce) and billing systems; able to interpret contracts
Strong attention to detail and effective written communication skills
Ability to identify improvement areas and implement AI solutions
Based in San Francisco and willing to work in-office
Responsibilities
Own the path from contract signature to booking, ensuring all commercial terms are captured
Collaborate with GTM Operations, Finance, and Sales Compensation for accurate bookings
Develop and implement order management best practices as new products emerge
Partner with Agent Development for outcome-based usage tracking
Manage monthly consumption reporting and billing cycles for customers
Draft and execute order forms, aligning with Pricing on negotiations
Identify and automate repetitive processes in order management
Benefits
Flexible (unlimited) paid time off
Comprehensive medical, dental, and vision benefits for employees and families
Life insurance and disability benefits
Retirement plan options based on employment location
Parental leave and fertility support through Carrot
Free lunch, snacks, and coffee
Discretionary benefit stipend for personal spending
Unique offerings like free alphorn lessons
Full Job Description
What you'll do
You'll own the operational backbone that connects what we sell to what we bill: turning executed contracts and agent usage into accurate bookings and reports, and turning the data behind both into critical insights the business acts on. This role sits at the center of the company's business model and works across Sales, Finance, Legal, Pricing, GTM Systems, and Agent Development.
Own Order Management across the Customer Lifecycle
Own the path from signature to booking: build, verify, and book quotes across the customer lifecycle, capturing all critical commercial terms
Collaborate across GTM Operations, Finance, and Sales Compensation to ensure bookings flow accurately into all downstream systems and reporting
Leverage and spearhead order management guides and best practices, influencing policies and processes as new terms and products emerge
Accelerate usage tracking and reporting
Partner with Agent Development to set up, verify, and maintain outcome-based usage tracking across agents
Run the monthly consumption reporting and billing cycle for our growing customer base, delivering key reports to the company and to the Customer
Serve as the owner for usage questions from customers, Sales, and Agent Development
Support our Deal Operations and Velocity
Draft, review, and execute order forms, working with our Pricing team to align on commercial negotiation, deal forecast, and downstream operability
Partner with Sales, Legal, Pricing, and Finance across the deal lifecycle to execute deals cleanly and drive scalability over time
Build the Operational Machine with us
Continuously identify repetitive processes across the order management lifecycle and collaborate across the Go-to-Market Operations team to automate and scale them
Work with Revenue Operations and GTM systems to define billing processes and policies for new products and pricing models
Ramp from running standard processes to owning complex and ambiguous scenarios
What you'll bring
2-4 years in deal desk, order management, billing operations, or revenue operations at a B2B SaaS company
Experience owning an operational booking and/or billing queue end-to-end with high accuracy against monthly deadlines
Experience with CRMs (e.g., Salesforce) and a CPQ or billing system; comfortable reading a contract and translating terms into system fields
Strong attention to detail and clear written communication skills to collaborate with Sales, Finance, Legal, and customers
Ability to identify areas for improvement and build solutions using AI tooling
Based in San Francisco and able to work in-office with the team
Even Better...
Experience with usage-based billing (commitments, overages, credits, true-ups)
Familiarity with Quoting and Contract Lifecycle Management tools
SQL or spreadsheet modeling skills
Exposure to sales compensation, revenue recognition, or partner and reseller billing
Experience at a high-growth company where you helped stand up a process from scratch
Our values
Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements.
What we offer
We want our benefits to reflect our values and offer the following to full-time employees:
Flexible (unlimited) paid time off
Medical, dental, and vision benefits for you and your family
Life insurance and disability benefits
Retirement plan dependent on country of employment
Parental leave
Fertility and family building benefits through Carrot
Lunch, as well as delicious snacks and coffee to keep you energized
Discretionary benefit stipend giving people the ability to spend where it matters most
Free alphorn lessons
About Sierra Club
The Sierra Club is a nonprofit organization that promotes environmental conservation. It was founded in 1892 by John Muir and is one of the oldest and largest environmental organizations in the United States. The organization has over 3.8 million members and supporters and is dedicated to protecting the planet's natural resources and wildlife. The Sierra Club engages in a variety of activities, including lobbying for environmental legislation, organizing outdoor activities, and publishing a magazine. The organization is headquartered in Oakland, California.
