Oracle - Managing Service Delivery Manager

Job Description About the Job You're Considering This role offers the opportunity to lead an Oracle Cloud AMS (ADM) engagement for one of the largest staffing companies in the United States. You will manage a large-scale, complex technology landscape with Oracle Fusion at its core, supporting critical business processes such as Hire-to-Retire, Total Rewards, Procure-to-Pay, Record-to-Report, Contract-to-Cash, and Project-to-Close. As a Service Delivery Manager, you will oversee multi-location teams, ensure high-quality service delivery, and drive operational excellence. Success in this role will be measured through KPIs such as SLA adherence, implementation of best practices, adoption of new technologies, and continuous efficiency improvements. Strong domain expertise in the staffing industry is essential. Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation. Your Role Ensure stable and seamless functioning of Oracle Fusion applications across key business processes Maintain application performance and deliver an uninterrupted user experience Build strong stakeholder relationships, gather feedback, and drive service improvements Deliver high-quality services aligned with agreed SLAs, KPIs, and contractual commitments Identify and implement opportunities for automation, innovation, and continuous improvement Establish efficient processes to enable support teams to operate effectively Drive delivery excellence while meeting contribution margin targets Your Skills and Experience 20+ years of IT experience, with at least 10 years in Service Delivery or Project Management (client-facing roles) Strong experience managing ADM engagements for large, complex accounts Deep expertise in Oracle Fusion (HCM, Finance, PPM, EPM) with 100+ integrations and PaaS extensions Strong understanding of the Staffing industry Excellent communication and stakeholder management skills Proven ability to drive delivery excellence using metrics, resource optimization, and best practices Experience leading cross-functional, multi-location teams and improving team productivity Strong financial acumen (forecasting, budgeting, cost control, margin management) Experience with Agile and DevOps methodologies Proactive mindset with a focus on automation, innovation, and continuous service improvement The base compensation range for this role in the posted location is: $117,930 - $223,591 Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility