Location REMOTE / Hybrid - Calgary, Canada
About the job you're considering Capgemini Engineering is seeking an
Application Support Specialist - GIS with strong experience supporting
ArcGIS / ESRI Enterprise environments. The ideal candidate will have a solid understanding of GIS applications, geospatial data, and end-user support, along with the ability to troubleshoot functional issues and collaborate with business stakeholders.
Your role - Provide day-to-day functional support for GIS and geospatial applications.
- Diagnose, troubleshoot, and resolve application incidents, user issues, and service requests in a timely manner.
- Act as the primary point of contact for business users, ensuring effective issue resolution and user satisfaction.
- Support application upgrades, configuration changes, and system integrations from a functional perspective.
- Manage user accounts, security roles, and access permissions across GIS platforms.
- Collaborate with technical teams and business stakeholders to identify and resolve application-related challenges.
- Develop, maintain, and update functional documentation, standard operating procedures, and knowledge base articles.
- Monitor application performance and proactively identify opportunities for process and system improvements.
- Provide end-user guidance, training, and best practices related to GIS applications and geospatial data usage.
Your skills and experience - Bachelor's degree in business, Engineering, or a related discipline OR Educational background in GIS, Geography, Geospatial Sciences, Social Sciences, or a related field.
- 7+ years of experience in application support, with a focus on GIS solutions. Hands-on experience with ArcGIS Enterprise and ESRI technologies.
- Strong understanding of geospatial concepts, geographic data management, and GIS workflows.
- Experience supporting enterprise business applications and managing user access controls.
- Excellent problem-solving, troubleshooting, and incident management skills. Strong communication and stakeholder management abilities. Ability to create and maintain detailed functional documentation.
- Experience supporting enterprise-level GIS implementations and integrations
The base compensation range for this role in the posted location is: 76,336 - 166,552
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
