Accenture

Oracle Cloud HCM HR HelpDesk Specialist

Accenture$100K — $203K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Experience with Oracle Cloud HCM HR HelpDesk in federal settings
  • Strong understanding of requirements gathering and solution design
  • Ability to draft functional design documents for RICEFW processes
  • Hands-on expertise in system configuration and testing
  • Willingness to pursue certification in Oracle HCM Cloud modules
  • US Citizenship required

Responsibilities

  • Gather and evaluate client requirements to identify system gaps
  • Conduct Conference Room Pilots (CRPs) for client feedback
  • Develop comprehensive test conditions and scenarios
  • Create functional design documents to guide development
  • Design and configure the Oracle Cloud HCM HR HelpDesk module
  • Execute unit testing for configuration validation
  • Liaise between client and development team for effective communication

Benefits

  • Wide variety of benefits offered
  • Focus on training and skill development opportunities
  • Support for pursuing Oracle certifications
  • Engagement with government clients which provides unique project experiences
  • Flexibility in application submission with ongoing acceptance of applications
Full Job Description
The Work:

In this role, you will take ownership of designing and configuring the Oracle Cloud HCM HR HelpDesk module to meet the unique needs of federal government clients. You will be responsible for gathering and analyzing client requirements, identifying any gaps between current system capabilities and business objectives, and translating these findings into actionable solutions. Your day-to-day activities will include conducting Conference Room Pilots (CRPs), developing detailed test conditions and scenarios, and configuring the Oracle Core HCM module to ensure it aligns with client expectations. You will also execute unit testing to validate your configurations and serve as the primary point contact between the client and the development team, ensuring clear and consistent communication throughout the project lifecycle.

Key Responsibilities:
  • Gather and evaluate client requirements identify gaps between existing system capabilities and client needs Conduct Conference Room Pilots (CRPs) to demonstrate system functionality and gather feedback
  • Assess requirements for fit-gap analysis Develop comprehensive test conditions and scenarios to ensure system functionality aligns with client expectations
  • Create functional design documents to guide the development team
  • Design and configure the Oracle Cloud HCM HR HelpDesk module to meet specific requirements
  • Assist with mapping legacy fields to Oracle HCM Cloud for conversion.
  • Execute unit testing to validate system configuration
  • Serve as a liaison between the client and development team, ensuring clear and effective communication
  • Provide support and insights during the development phase to ensure accurate implementation Triage test defects and provide timely resolutions

Support training activities for end users and stakeholders US Citizenship Required.

Here's what you need:
  • Exposure to Oracle Cloud HCM HR HelpDesk, particularly in federal government environments, Familiarity with reviewing requirements, designing solutions, and drafting functional design documents for RICEFW (Reports, Integrations, Conversions, Extensions, Forms, and Workflows) Hands-on experience with system configuration, test execution, and defect triage
  • Willingness to upskill and pursue certification in Oracle HCM Cloud modules

Eligibility Requirements:

U.S. Citizen

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:

$100,200-$203,400 USD

About Accenture

Accenture plc is a multinational professional services company that provides services in strategy, consulting, digital, technology, and operations. The company has more than 537,000 employees serving clients in more than 120 countries. Accenture operates across five business segments: Communications, Media & Technology; Financial Services; Health & Public Service; Products; and Resources. The company is headquartered in Dublin, Ireland, and has offices worldwide.
Learn more about Accenture
Size
624,000 employees
Market Cap
$173.8 billion
Industry
Net Income
$5.2 billion
Founded
1989
5 Year Trend
+11.2%
Revenue
$44.7 billion
NASDAQ

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