1-3 years management experience in a paratransit environment
Experience in scheduling and personnel management
Strong written and verbal communication skills
Understanding of contractual obligations
Familiarity with company policies and driver activity assessment
Preferred experience with Trapeze software
Ability to manage in a fast-paced environment
Responsibilities
Manage on-time performance and driver availability
Oversee all call center functions
Handle customer relations and outreach programs
Identify, train, and mentor location staff
Communicate effectively with staff and support teams
Oversee safety and training programs for compliance
Conduct periodic departmental audits
Benefits
Comprehensive training and mentorship programs
Opportunities for professional growth and advancement
Supportive company culture focused on safety
Performance-based recognition and incentive programs
Health and wellness benefits
Full Job Description
Overview
MV Transportation is seeking an Operations Manager for proposed business to provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for, but not limited to:
Effectively manage on-time performance and driver availability.
Effectively manage all call center functions.
Effectively manage customer relations through both direct contact and outreach programs.
Identify, select, train and mentor location staff.
Effectively and frequently communicate with location staff and support team members.
Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
Contributes to maintain the safety culture of the division.
Maintain client contact routinely to meet or exceed expectations.
Assist with conducting periodic departmental audits.
Daily, weekly and monthly review of key operational metrics.
Implement, promote and adhere to company policies and procedures.
Participates in location labor and employee relations activities.
Qualifications
Talent Requirements:
Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
The ideal candidate would have experience in scheduling and personnel management and training.
Must be able to work independently and have strong written and verbal skills.
Knowledge of the contractual obligations is a must to perform this job correctly.
Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers' activity.
Trapeze experience preferred.
Experience managing fast paced environment.
Starting salary range: $107,000 - $126,000
About MV Transportation, Inc
MV Transportation, Inc. is a privately held transportation contracting firm based in Dallas, Texas. The company was founded in 1975 by husband and wife team Alex and Feysan Lodde. MV Transportation provides paratransit, fixed-route, shuttle, and school bus services to cities and counties throughout the United States and Canada. The company operates a fleet of over 15,000 vehicles and employs over 20,000 people. MV Transportation is committed to providing safe, reliable, and efficient transportation services to its customers.
