1-3 years experience in operations, admin, project coordination, or client support, preferably in startup or healthcare
Highly organized and proactive, able to anticipate needs
Proficiency in spreadsheets and tools like Airtable or Notion; quick to learn new tech
Clear and professional communicator via email, Zoom, and Slack
Calm under pressure with strong problem-solving skills
Enthusiastic about contributing to a small team and adaptable to evolving roles
Responsibilities
Own day-to-day operational logistics for client and clinician workflows
Set up and monitor internal systems like scheduling and reporting dashboards
Coordinate referrals and onboarding steps across multiple stakeholders
Respond to clinician and client support needs with a proactive mindset
Document processes and suggest improvements as the company grows
Build dashboards to track service delivery and team capacity
Support special projects like onboarding new clients or providers
Benefits
Opportunity to work in a fast-paced startup environment
Role directly contributes to improving healthcare delivery
Expanding responsibilities in a growing company
Collaboration with diverse teams including clinical and leadership
Potential for personal input to significantly influence operations
Full Job Description
About the Role
We're hiring an Operations Associate to keep our internal systems and client workflows running smoothly. This is a cross-functional role perfect for someone who thrives in fast-moving environments, loves solving logistical puzzles, and is excited to support a mission-driven team.
You'll work closely with our clinical, client success, and leadership teams to ensure day-to-day operations are efficient, reliable, and scalable. Responsibilities
Own day-to-day operational logistics across client and clinician workflows
Set up and monitor key internal systems (scheduling, intake tracking, reporting dashboards)
Coordinate referrals, onboarding steps, and scheduling between multiple stakeholders
Respond to clinician and client support needs with a "find the fix" mindset
Document repeatable processes and propose improvements as we grow
Help build internal dashboards and trackers to monitor service delivery and team capacity
Support special projects (e.g. launching new employer clients, onboarding new providers)
Pitch in wherever needed-this is a startup and we all roll up our sleeves
Qualifications
1-3 years experience in operations, admin, project coordination, or client support-ideally in a startup, healthcare, or tech-enabled services environment
Super organized and proactive-you anticipate needs before they arise
Comfortable working in spreadsheets, tools like Airtable or Notion, and willing to learn new tech quickly
A clear and professional communicator (email, Zoom, Slack)
Calm under pressure, with a problem-solving mindset
Excited to work on a small team where your input matters and your role will evolve
Compensation
The estimated salary range for this role is $100,000-120,000. Total compensation for this position may also include stock options. Note that total compensation for this position will be determined by each individual's relevant qualifications, work experience, skills, and other factors.
