5+ years of experience in multi-site warehouse, logistics, or facilities operations.
Demonstrated ability to manage through managers or supervisors.
Proven track record in developing operational leaders and enhancing team performance.
Background in plumbing, HVAC, or building-products distribution is preferred.
Experience with Lean or continuous-improvement methodologies is a plus.
Responsibilities
Establish consistent operational standards across all locations.
Set performance expectations and monitor results to enhance productivity and accuracy.
Identify and eliminate waste to improve service and support growth.
Oversee delivery fleet operations, ensuring safe and timely deliveries.
Track delivery performance and implement solutions for recurring issues.
Evaluate and guide decisions on fleet and equipment needs.
Coach and develop operational leaders, holding them accountable for performance.
Lead the operational setup of new branches and distribution centers.
Benefits
Relocation assistance may be available for candidates willing to move to Fayetteville, NC.
Opportunity to lead and influence operations across multiple locations.
Engagement in a culture of safety, teamwork, and continuous improvement.
Participation in leadership meetings and strategic planning sessions.
Full Job Description
Job Type
Full-time
Description
The Operations Manager provides company-wide leadership for warehouse operations, logistics and delivery, fleet, equipment, facilities, and operational safety. This role supports our 12 branches and future distribution center and branch locations as the company grows. We are seeking a proactive, hands-on leader with multi-site operations experience who can develop leaders, strengthen accountability, and build scalable systems that support growth. The ideal candidate identifies operational risks early, brings practical solutions, and balances efficiency, cost management, safety, and customer service.
* This position is based at our main branch/distribution center in Fayetteville, NC, with regular travel to our 12 branches across North Carolina and South Carolina, including future locations as they open. Preference will be given to candidates who are based in or willing to relocate to the Fayetteville area. Relocation assistance may be available. *
Warehouse Operations Responsibilities:
Multi-Site Operational Leadership: Establish consistent receiving, put-away, picking, packing, and inventory accuracy standards across all branch and distribution center locations.
Productivity & Accuracy: Set performance expectations, monitor results, and work through operational leaders to improve warehouse productivity, order accuracy, and accountability.
Process Improvement: Identify and eliminate waste, including unnecessary motion, overprocessing, and rework. Implement practical improvements that strengthen service and support company growth.
Logistics & Delivery Responsibilities:
Fleet & Delivery Management: Oversee company-wide delivery fleet operations, drivers, routing, and scheduling to support safe, reliable, and timely deliveries.
Delivery Performance: Track on-time delivery results, identify recurring service issues, and implement solutions that address their root causes.
Fleet & Equipment Planning: Evaluate equipment and vehicle needs and guide replacement, expansion, and upgrade decisions.
Claims Management: Coordinate and manage fleet vehicle and property claims with the company's insurance and claims providers.
Lease Negotiations: Lead lease negotiations for branch and distribution center facilities, fleet, and equipment, subject to executive approval.
Leadership & Team Management Responsibilities:
Leadership Development: Coach and develop operational leaders. Set clear expectations and hold leaders accountable for performance and development.
Operational Priorities: Establish company-wide operational priorities and guide the Operations Process Manager in translating those priorities into process design, standard operating procedures, and training.
Team Accountability & Retention: Strengthen warehouse team performance, support employee retention, and develop leaders for future advancement.
Culture Building: Lead by example, uphold the company's mission and values, and promote a culture of safety, teamwork, ownership, and continuous improvement.
Cross Departmental Collaboration: Partner with branch leadership, Sales, HR, Finance, and other departments to align operational resources with business needs.
Facilities, Safety & Growth Responsibilities:
Facility Management: Oversee the condition, maintenance, equipment, and operational readiness of branch and distribution center facilities.
Safety & Compliance: Establish and maintain facilities maintenance and safety compliance schedules. Ensure consistent follow-through on OSHA, DOT, and applicable company requirements across locations.
New Location Readiness: Lead the operational setup of new branches and distribution centers, coordinating facilities, staffing, equipment, and processes before launch.
Strategy, Budget & Performance Responsibilities:
Scalable Systems: Build systems and processes that support expansion while maintaining efficient daily operations and strong customer service.
Budget & Resource Management: Own the operations budget and allocate resources across warehouse operations, logistics, fleet, equipment, and facilities.
Proactive Problem-Solving: Identify operational gaps, risks, and capacity needs early and present leadership with recommended solutions.
Performance Management: Track and improve on-time delivery, freight and operating costs as a percentage of sales, warehouse productivity and accuracy, safety and compliance, employee retention, and leadership development.
Leadership Participation: Represent operations in weekly leadership meetings and quarterly planning sessions. Maintain the operations scorecard and drive completion of quarterly priorities within the company's Entrepreneurial Operating System (EOS).
Requirements
Experience:
Ability to work from the Fayetteville, NC main branch/DC and travel regularly throughout North Carolina and South Carolina.
Minimum 5 years leading multi-site warehouse, logistics, or facilities operations.
Demonstrated experience managing through managers or supervisors.
Proven ability to develop operational leaders and improve team performance.
Background in plumbing, HVAC, or building-products distribution preferred.
Experience applying Lean or continuous-improvement methods preferred.
Skills & Competencies:
Strong leadership, coaching, and accountability skills.
Ability to balance strategic planning with hands-on operational problem-solving.
Experience managing budgets, allocating resources, and evaluating operational performance.
Comfort working in an ERP-driven environment; Epicor Eclipse experience is a plus.
Strong communication, organization, and decision-making abilities.
Ability to establish consistent standards across multiple locations.
