3-5 years of inside and/or outside sales management experience
Working knowledge of Solar ERP for order entry and reporting
Experience in electrical or industrial distribution
Proven track record in recruiting and developing sales teams
Strong communication, organization, and problem-solving skills
Bachelor's degree in Business, Marketing, or related field, or equivalent experience
Familiarity with electrical product categories like wire, lighting, and automation
Responsibilities
Lead the inside sales team to grow revenue and enhance customer experience
Design and deliver onboarding for new hires on products and sales processes
Provide ongoing coaching on product knowledge and relationship-building skills
Partner with HR to define hiring needs and source candidates
Establish individual sales quotas and track performance metrics
Develop targeted sales strategies and monitor quote activity
Manage daily operations of the inside sales team and conduct performance reviews
Benefits
Generous Paid Time Off
Medical, Dental, Vision, Life, Short-term and Long-term disability insurance
Learning & Development Plans
Coaching & Mentorship
401K with company match
Wellness reimbursement program
Full Job Description
Inside Sales Manager
Office-based role at the Itasca, IL location, with occasional visits to branches and customer sites
Do you have experience in operational Sales Leadership?
Are you a positive, ambitious, outgoing individual with impeccable people skills?
Does working in an organization, committed to growth, and collaboration interest you?
Do you have experience in the electrical industry to use your expertise to help customers?
WHAT WE OFFER:
We offer a competitive compensation and benefits package that includes:
Competitive compensation plans
Generous Paid Time Off
Medical, Dental, Vision, Life, Short-term and Long-term disability insurance
Learning & Development Plans
Coaching & Mentorship
401K with company match
Wellness reimbursement program
WHAT YOU'LL DO:
The Inside Sales Manager leads the inside sales team to grow revenue, protect margin, and deliver consistent customer experience. The role builds the team through recruiting and training and drives disciplined execution of Steiner Electric's sales process.
This position sits at the same level as the Outside Sales Managers. The two roles work as peers to coordinate account coverage, quoting, and customer follow-through across the sales organization.
Key Responsibilities: Training
Design and deliver onboarding for new inside sales hires, covering products, systems, and the sales process
Provide ongoing coaching on product knowledge, quoting, pricing, selling, and relationship-building skills
Train the team on effective use of Solar ERP for order entry, quoting, inventory lookup, and reporting
Assess skill gaps and build individual development plans
Recruiting
Partner with HR to define hiring needs, write postings, and source candidates
Screen and interview candidates, and make hiring and pay recommendations
Build a bench of qualified talent for inside sales and future outside sales roles
Support retention through engagement, recognition, and career-path conversations
Sales Process Execution
Understand, model, and enforce the company's sales process from inquiry through quote, order, and follow-up
Establish individual sales quotas and track team and individual performance for sales, margin, quote conversion, and response time
Develop and implement targeted sales strategies and calling plans, including renewals, special pricing, and upselling
Monitor quote activity and pipeline; follow up on open and lost quotes
Coordinate with Outside Sales Managers and Marketing on account coverage, handoffs, customer insights, and joint strategies
Identify and recommend process improvements to increase efficiency and win rate
General Management
Manage daily operations of the inside sales team, including scheduling and workload balance
Conduct performance reviews, give regular feedback, and address performance issues
Resolve escalated customer issues involving pricing, orders, or delivery
Work with Purchasing, Operations, and Credit to keep orders accurate and on time
Report on team performance to the VP of Sales
WHAT WE'LL NEED FROM YOU
3-5 years of inside and/or outside sales management experience, with direct supervision of sales staff
Working knowledge of Solar ERP, including order entry, quoting, and reporting
Experience in electrical or industrial distribution
Proven track record of recruiting, training, and developing sales teams
Demonstrated ability to understand, execute, and hold a team accountable to a defined sales process
Strong communication, organization, and problem-solving skills
Bachelor's degree in Business, Marketing, or a related field, or equivalent experience
Experience with counter, will-call, or branch sales operations
Familiarity with electrical product categories (wire and cable, lighting, gear, automation, datacom)
Proficiency with Microsoft Excel and Office 365; experience with a CRM platform
Core Competencies
Coaching and development: Builds individual skill and holds people accountable to standards.
Talent judgment: Identifies, selects, and retains strong sales performers.
Process discipline: Follows and enforces a consistent sales process; uses data to manage.
Customer focus: Puts responsiveness and accuracy first for contractors and industrial accounts.
Collaboration: Works as a peer with Outside Sales, Marketing, Purchasing, Operations, and Credit.
Communication: Clear, direct, and professional with team members, customers, and leadership.
