Amazon

Operations Manager, III, SSD, SMD1

Amazon • $91K — $136K *
Transportation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of employee and performance management experience
  • Bachelor's degree or equivalent, or 2+ years of Amazon experience
  • Flexibility to work various shifts, including weekends and holidays
  • 1+ years of experience with performance metrics and process improvement techniques (preferred)

Responsibilities

  • Oversee daily operations at the delivery station across multiple shifts
  • Manage throughput and plan capacity to meet volume targets
  • Drive on-time delivery performance and ensure SLA adherence
  • Lead, coach, and develop a team of 50-100+ associates
  • Own staffing plans and optimize labor allocation
  • Enforce safety protocols and conduct daily safety stand-ups
  • Implement process improvements using Lean and Six Sigma methodologies

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching
  • Paid time off and parental leave
  • Supplemental life plans and Mental Health Support
  • Flexible Spending Accounts and Adoption Reimbursement coverage
Full Job Description
Operations Manager - Sub-Same Day Delivery Managed end-to-end operations at a last-mile delivery station, overseeing inbound, sort, and dispatch processes. Led a team of 50-100+ associates across multiple shifts, driving performance in delivery quality, cost efficiency, and safety. Owned key operational metrics including DPMO, route efficiency, and on-time delivery rates. Partnered cross-functionally with planning, transportation, and workforce management to meet daily volume targets and SLA commitments.

Key job responsibilities

Key Job Responsibilities

Operational Leadership

Oversee daily end-to-end delivery station operations including inbound, sort, stage, and dispatch across multiple shifts

Manage throughput and capacity planning to meet daily volume targets and CPT (Critical Pull Time) commitments

Drive on-time delivery performance, ensuring SLA adherence for sub-same-day and same-day delivery promises

Team Management

Lead, coach, and develop a team of 50-100+ associates, including direct oversight of L4/L5 Area Managers

Own staffing plans, scheduling, and labor allocation to optimize headcount against forecasted volume

Conduct performance reviews, manage attendance, and drive associate engagement and retention

Safety & Compliance

Maintain a culture of safety by enforcing OSHA standards, Amazon WHS policies, and site-specific safety protocols

Lead daily safety stand-ups, incident investigations, and corrective action implementation

Ensure compliance with DOT regulations and last-mile delivery safety requirements

Continuous Improvement

Identify and implement process improvements using Lean, Six Sigma, and Kaizen methodologies

Drive cost-per-package reduction through efficiency gains in sort rates, route density, and labor productivity

Lead ACES audits and benchmarking initiatives to elevate site performance against regional standards

Metrics & Performance Management

BASIC QUALIFICATIONS

- 3+ years of employee and performance management experience

- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

- 1+ years of performance metrics, process improvement or lean techniques experience

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MD, Baltimore - 91,000.00 - 136,500.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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