Application InstructionsPosition DescriptionJob SummaryThe Operations Manager oversees day-to-day service operations across the Mid-Atlantic Region including Reading Crane & Engineering, Baltimore, MD and DR Cordell branches, including direct responsibility for managing overhead crane repair and maintenance jobs, coordinating field inspections, and supporting the project management and engineering group with manpower and technical expertise. This leadership role ensures effective execution of scheduled work, alignment of resources across branches, and delivery of high-quality service. The position plays a critical role in linking customer expectations with project planning, field personnel and shop operations, ensuring that work is completed safely, accurately, on time and on budget.
Duties & Responsibilities:- Own the daily execution of all service-related activities across the Mid-Atlantic Region, including field service, asset inspection, equipment rentals, technician dispatching, and job tracking.
- Ensure effective job scheduling, technician utilization, and service backlog management.
- Drive communication between our customers, the service team, project managers, project engineers and the sales team to keep all stakeholders aligned on priorities and expectations.
- Oversee the service estimating team and be responsible for proposals, profit levels, sales and follow up resulting from performed inspections.
- Manage labor, expenses, material costs, fleet, and overtime. Approve timecards.
- Develop and implement operational policies and procedures to optimize efficiency and reduce costs.
- Monitor and analyze operational performance metrics, ensuring targets are met.
- Coordinate with department heads to align operational goals with business strategy.
- Manage budgets and forecasting related to operational needs.
- Be a go-to problem solver when site issues, delays, or customer escalations arise.
- Reinforce a culture of accountability, responsiveness, and craftsmanship.
- Identify areas for process improvement and lead initiatives to streamline operations.
- Ensure compliance with company policies, industry regulations, and safety standards.
- Recruit, train, and supervise team of service coordinators, shop personnel, and field technicians, providing guidance and performance evaluations.
- Maintain strong relationships with vendors, suppliers, and key stakeholders.
- Prepare reports and present updates to senior leadership.
Position RequirementsQualifications: - Bachelor's degree in business administration, Operations Management, or a related field.
- 3-7 years of experience in operations, preferably in a leadership role.
- Strong knowledge of organizational effectiveness and operations management.
- Familiarity with business and financial principles.
- Excellent leadership, organizational, and decision-making skills.
- Proficient in Microsoft Office and operations-related software (e.g., ERP systems).
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