The Paratransit Operations Manager will manage the day-to-day responsibilities and process of the Paratransit team. They will train, support, and provide guidance to team members. Ensure First Student is the industry leader in leveraging technology to create operational efficiencies while providing best in class customer offerings.
$86,000 - $95,000 based on experience
Major Responsibilities- Manage the activities of Paratransit team.
- Build and maintain a strong functional team through effective recruiting, training, coaching, team building and succession planning.
- Prepare and participate in the preparation of staff development plans for each functional associate who is a member of the team.
- Assess the skills and skill levels necessary to achieve work objectives.
- Conduct midyear and year-end performance appraisals, providing regular feedback on their performance.
- Assess field and customer needs ongoing, ensuring we provide all tools needed for customer satisfaction, accurate payroll processing, and ad hoc analyses.
- Mentor team's procedure and conduct when auditing and interacting with the field to ensure delivery evokes compliance and success.
- Manage new hire onboarding, that it is rolled out efficiently and with proper understanding of the team and company goals.
- Assign standards and deadlines to team for projects or operational improvement efforts.
Minimum Education or Certifications Required- 4-year degree or equivalent work experience.
Minimum Experience or Skills Required- Prior management experience preferred
- Project management skills preferred
- Previous customer support experience preferred
- Transportation logistics preferred
- Very strong analytical skills required with proven ability to break complex problems into simple components, demonstrated ability to effectively and enthusiastically lead change, demonstrated ability to manage conflict
- Excellent communication skills required
Physical Requirements and Working Conditions- Incumbent must be able to move about the office; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.
DisclaimerNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
Language RequirementThis role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.
