Air Operations Execution includes roles that manage and operate aircraft fleets and air cargo transport.
Management stream includes those who primarily lead people for whom they have employee lifecycle responsibilities including hire/fire decisions, coaching/mentoring, coordination of tasks, appraising performance, pay reviews, and developing for future assignments.
The management responsibilities are in addition to job specific accountabilities for objectives such as setting direction and developing business & operational areas, developing policies & practices, and implementing business plans. The planning horizon can vary from short to long term dependent on the career stage and goal achievement is typically accomplished through performance of direct and/or indirect reports.
Oversee, lead, direct and manage the fiscal and overall operations at a country level to ensure that growth and profitability goals and objectives are met,
Plan and implement appropriate resources at country level (staffing, training, equipment, and systems) to ensure contractual compliance and delivery of quality services that meet and exceed the customer’s expectations,
Leading the management of expectations for country operations leaders, facilitates communication on business requirements and establishes critical performance metrics.
Provide the Air country operations team with daily guidance, leadership and overall support on any issues relating to operations, communication, revenue enhancement, human resources, procedures standardization, systems applications, and process execution.
Work collaboratively with BPE, customer experience, Areas, Platform and Tech corporate administration to ensure efficient operations.
Develop continuous improvement methodology in key areas of service profit and growth aligned with Central BPE
Develop customer relationships and ensure that customer service and operational levels within the country operations are maintained
Oversee and manage the professional development and productivity of direct reports to ensure proper goals, training, professional development and project requirements are met
Keep ablest of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking, and participation in professional organizations.
