Bermex, Inc.
Full time Regular
About the Role The Operations Manager reports to the Senior Operations Manager at Bermex. This position plays a key role in working with management to improve operations, sales, profit, and employee development in order to attain customer satisfaction. This position also requires a high degree of organization, attention to detail, and exceptional interpersonal communication and leadership skills.
***Salary Disclaimer: For those residing in New York, the salary for this position is $95,000/year. ***
What You'll Do Operation Supervisor Management:
- Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports
- Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit
- Supervise and review the preparation of forecast numbers for each of his/her departments
- Review performance and causes of significant variances, along with corrective action plans
- Conduct performance and wage reviews for department supervision
Business Management:
- Ensure timely production reports and accurate record information to operating activities for such purposes as control, planning, accounting and required customer reports
- Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets
- Ensure monthly operation reports listing any unusual events - major expenditures, legal actions, overtime payments, etc. are distributed to appropriate department(s)/personnel
Customer Communication:
- Handle or defer all customer complaints to the appropriate authorities
- Professionally represent the company to clients and their customers
- Provide general information about the meter services to customers, when applicable
Other duties as assigned.
About You Must haves:
- Education: High School Diploma or GED
- Experience: 3 years of experience in an operations management or supervisory role.
- 3 years of experience in the field of damage prevention directly managing teams of line locate technicians.
Nice to haves:
- Education: Bachelor's Degree in Operations Management or Business Administration
- Experience: 5 years of experience in operations management or supervisory role. At least 1 year of experience in budget development and oversight is a plus
- 5 years of experience in the field of damage prevention directly managing teams of line locate technicians.
Your Skills:
- Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service
- Highly trained in conflict management and business negotiation processes
- Knowledge of operations, safety process, programs, and procedures
- Excellent communication skills, comfortable interacting with management and customers
- Strong analytical and financial analysis skills
- Ability to teach, coach and train operation supervisors to drive change and execute process improvements across offices
- Knowledge of general business software and aptitude for learning new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
- Ability to multi-task, and work independently and as a team
- Proven abilities of strong leadership skills
- Excellent attention to detail for problem solving and finding
Drug/Alcohol Testing:
- Drug/alcohol testing is required
- Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric, and meters
- Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters
Benefits Health and Safety:
- Group health plans including medical/prescription, dental, vision and a variety of other coverage options
- Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
- Flexible Spending Accounts or an option for a Health Saving Account with company match
- Company paid Employee Assistance Program (EAP) for all employees and eligible family members
Retirement:
- Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
- Roth or Traditional 401(k) Retirement plan with company match
PTO Plans (after 90 completed days of service for full-time employees):
- Paid Vacation
- Paid Holidays
- Paid Wedding Day
- Veterans Day paid time off for our veterans
- Paid Sick Time (New York based positions ONLY)
Perks/Allowances:
- Company vehicle (for all driver-based positions)
- Gas card for company vehicle (if applicable)
- Company provided cell phone or mobile allowance (if applicable)
- Boot allowance from approved vendors
- Daily per diem for travel-based positions
Where We Work Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.
Company: ACRT, Inc.
