DescriptionJOB TITLE: Operations Manager, Dental
LOCATION: Los Angeles, CA (hybrid in our Westwood office, 4 days/ week)
REPORTS TO: Sr. Operations Manager
The Role:We are hiring a hands-on, people-focused Operations Manager to lead the day-to-day operations of our team while reinforcing the standard for execution, morale, and performance. In this role, you will act as a leader-coach driving accountability around deliverables, leading structured 1:1s, diagnosing bottlenecks, and unlocking the full potential of your direct reports. You will lead by example and we are looking for a leader who can roll up their sleeves to be in action alongside their team and influence the team's success. The role will directly manage a team of Account Management professionals, providing ongoing coaching, feedback, and development to elevate individual and team performance.
You'll work closely with senior leadership to bring strategic initiatives to life, ensuring our team is equipped to strengthen dental partnerships, grow account performance, and help more patients say yes to the treatment they need.
RequirementsWhat You'll Own: - Lead a high-performing team: Set the bar for team culture, morale, and day-to-day execution while holding direct reports accountable to KPIs, usage targets, and daily workflows
- Build a Culture of Excellence: Foster an engaging, collaborative in-office environment where team members feel supported, challenged, and motivated to perform at their best
- Turn Strategy into Action: Partner with senior leadership to translate broader business objectives into actionable team priorities, ensuring alignment, focus, and consistent follow-through
- Drive accountability & performance reporting: Track, measure, and analyze team KPIs and operational health metrics. Deliver clear-eyed reporting to senior leadership with honest visibility into what's working, what isn't, and where intervention is needed
- Turn what works into a system: Continuously refine operating cadences, workflows, and internal tooling to eliminate operational friction and improve output and efficiency as the team scales
- Hands-on problem solving: Proactively tackle challenges alongside your team, providing guidance and removing roadblocks to drive effective solutions for a seamless partner experience
What You'll Bring: - 5+ years of experience in account management, customer success, or sales, with a proven track record of managing and coaching teams in high-growth environments
- 2+ years of experience in account management leadership, sales management, or a related people leadership role, preferably within dental, healthcare, fintech, or a fast-paced sales organization
- Experience conducting structured 1:1s, performance management, skill-building, and developing talent
- A proven ability to lead a positive, high-performance team culture that balances strong expectations with employee development, recognition, and collaboration
- Strong communication and interpersonal skills, with the ability to influence, motivate, and build credibility
- Excellent organizational and prioritization skills, with the ability to balance daily team needs, competing priorities, and execution of broader initiatives
- A natural inclination to spot inefficiencies, streamline repeatable processes, and champion for best practices
- Adaptability and resilience in a fast-paced, evolving environment, with a willingness to roll up your sleeves and lead by example
- A genuine passion for developing people, building strong teams, and contributing to a mission-driven organization
The Perks:
- Mission driven, empowered, and collaborative culture
- Competitive pay and stock options
- Unlimited PTO
- Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
- Newly added HSA and Pet Insurance
- 401(k) with company match
- Cell Phone Stipend
- Team-based strategic planning and ownership of deliverables
How We Pay:- We believe in paying fairly and equitably based on a number of factors including but not limited to previous experience, relevant work history, interview performance, geographical location, internal equity, and expected level of ownership.
- We are targeting a base salary of $85,000-$94,000 per year for this role. This role is eligible for bonus in addition to the base salary.
- This role will also be granted company equity via stock options
