ASE certification and knowledge of motor vehicle operating systems preferred.
Responsibilities
Manage daily service operations to ensure profitability and efficiency.
Oversee hiring, training, and performance evaluation of service personnel.
Analyze vehicle trends and provide recommendations to customers.
Schedule maintenance based on shop capacity and fleet needs.
Monitor service sales revenue and manage monthly customer invoices.
Benefits
Comprehensive training and development programs for staff.
Support for regulatory compliance with OSHA, EPA, and DOT.
Promotes a customer service philosophy focused on exceeding expectations.
Opportunities for career advancement within the organization.
Full Job Description
Title: Operations Manager Reports To: Chief Operating Officer
Salary Range: $145,000-$155,000 annually
This information reflects the proposed base salary range for this position based on available data. Minimums and maximums may vary based on location. Individual pay is determined by additional factors including job-related skills, experience, applicable education or training, and other relevant factors.
Position Overview:
Responsible for effectively managing and directing the daily service operations. This includes overseeing established service operations policies and procedures, monitoring the efficiency of service operations, promoting customer service through training and related initiatives, supporting service sales and marketing efforts, managing an effective safety program, and assurance of regulatory compliance.
Key Responsibilities:
Responsible for profitable operation of shop and service areas in a safe, clean, and efficient manner.
Responsible for hiring, orientation, training, performance evaluation, and development of service operations personnel.
Ability to run and analyze reporting on vehicle trends and report to the customer with recommendations.
Ability to schedule Preventative and Unscheduled maintenance based on shop capacity and fleet needs while ensuring full PM Compliance and pristine fleet conditions.
Responsible for reviewing and managing monthly customer invoices.
Responsible for being the ABC liaison during customer interactions and presentations.
Coaches and directs service operations personnel as well as managing situations involving issues related to employee performance and misconduct.
Oversee the training and development of service personnel to ensure technical and customer service skills are continually upgraded and maintained as needed.
Ensure that an adequate volume of vehicle parts, supplies, and other necessary equipment and materials are available.
Develop and implement an operations compliance audit program (compliance to policies, procedures, standards, etc.).
Responsible for monitoring service sales revenue, expense management, and budget for the location.
Ensures the location meets and maintains established standards for building and facilities, service operations, and safety.
Directs, coordinates, and promotes an effective safety program.
Direct efforts and initiatives with the assistance of Human Resources to ensure regulatory compliance with OSHA, EPA, DOT, state, and local regulatory agencies.
Oversee and direct preventive maintenance programs for shop systems, tools, and equipment at the location.
Works closely with the Vice President National Service Operations to support development of service standards and operating procedures.
Responsible for ensuring that service operations fully utilize automated computer systems by ensuring that orientation and training is provided for all employees and reporting any unmet needs or concerns to the IT department.
Directs and oversees the maintenance and upkeep of the buildings and grounds.
Communicate verbal and written information clearly and concisely to all internal and external stakeholders.
Embrace and promote the customer service philosophy of exceeding customer expectations every day. Work closely with customers to ensure satisfaction.
Qualifications & Skills:
Demonstrated management ability and a minimum of five years of management experience in the motor vehicle service industry.
BA or BS in Business or a related field.
5 years of strong financial background and must have owned a P&L
Preferred Qualifications:
Fleet Maintenance management experience.
Must possess an understanding and insight into past and current trends, issues, and economics within the motor vehicle service industry.
5 years of leading/managing people.
Must have a good knowledge of motor vehicle operating systems and preferably be ASE certified.
Must have strong communication and interpersonal skills.
Requires strong organizational skills to include the ability to effectively manage multiple projects simultaneously, prioritize tasks, and complete assignments within expected time frames.
Possess a working knowledge of current automated business systems, preferably Microsoft Word, Excel, Outlook, and Oracle or similar programs and other applications as needed.
