2-5 years of experience in operations, consulting, or a similar analytical environment
Preference for candidates with a background in founding or leading teams
Strong curiosity about operational processes and efficiencies
Ability to manage complex projects from inception to completion
Team player excited about working in-person and embracing a fast-paced environment
Responsibilities
Own critical workflows that integrate human and machine efforts in legal projects
Design and implement operational processes across multiple facets of legal delivery
Collaborate with product and engineering to enhance internal tools for efficiency
Define and operationalize company playbooks and training systems as Crosby scales
Ensure quality control and client success in operational practices
Benefits
Comprehensive health, dental, and vision insurance
Unlimited paid time off (PTO)
Competitive salary and equity compensation
Collaborative, high-energy work environment in NYC
Full Job Description
About the role
This is not your typical bizops role. Operations are core to our business and are a competitive advantage, so we are designing an ambitious, world class org.
As a member of the Operations Team at Crosby, you will take full ownership of scaling the best law firm ever built - designing and optimizing complex human-in-the-loop workflows, cracking our automation, and ensuring quality.
What you'll do
Own mission-critical workflows that blend human and machine to deliver legal work faster and better than ever before
Design and implement new operational processes, from scoping to rollout, across legal delivery, quality control, training, and client success.
Partner with product and engineering to prototype and deploy internal tools that increase throughput and reduce error.
Define and operationalize Crosby's evolving playbooks, training systems, and incentives as we scale.
Who you are
2-5 years of experience in operations, consulting, finance, or a similarly analytical and high pressure, execution-focused environment. Priority given to former founders.
Deep curiosity about how things work-and how they can work better.
Proven ability to own complex systems or projects end-to-end, especially in ambiguous or high-stakes settings.
Excitement about working in-person with a team that values precision, pace, and constant reinvention.
An interest in law or legal services is a plus, but not required-this is an operations-first role.
Benefits & Perks
Unlimited PTO
Lunch & dinner in the office every day
Medical insurance (multiple plan options through Anthem & Cigna)
