Amazon

Operations Engineer I, AWS Managed Services (AMS)

Amazon$78K — $138K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 6+ months of software development in an object-oriented language
  • 6+ months of scripting language experience
  • 6+ months of network and operating system support experience
  • Bachelor's degree in computer science or equivalent, or 6+ months of technical support experience
  • 3+ years of customer service or 2+ years of technical support experience

Responsibilities

  • Troubleshoot and resolve operational issues in a complex enterprise environment
  • Support server fleets interacting with multiple AWS services across various regions
  • Collaborate with AWS technical teams and partners to deliver tailored solutions
  • Automate and deploy AWS resources using CloudFormation templates and scripts
  • Develop internal tools that facilitate efficient operation at scale
  • Represent customer needs to internal AWS teams based on experience
  • Communicate with customers during critical incidents
  • Create instructional content for the AWS customer community

Benefits

  • Comprehensive health insurance (medical, dental, vision, prescription, and life insurance)
  • Mental health support and medical advice line
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Flexible spending accounts
  • Adoption and surrogacy reimbursement
Full Job Description
This role requires somebody that is passionate about solving customers' problems and a technically strong operations engineer who can lead and guide a team in tackling the hardest technical challenges.

This role requires someone who excels at working in an agile environment and collaborating with some of the smartest people in the industry. The successful candidate will get excited about owning critical infrastructure services that serve global customers every second of the day!

Ideal candidate will have experience as a Systems Administrator working with Linux, Unix or Windows

Key job responsibilities

* Troubleshoot and solve challenging operational issues in a complex enterprise environment.

* Supporting fleets of server instances interacting with multiple services across several AWS regions.

* Work directly with technical teams from AWS enterprise, customers and partners to provide unique solutions to our customers' individual needs for their application deployment.

* Build and maintain CloudFormation templates and scripts to automate and deploy AWS resources and configuration changes.

* Collaborate and help build utilities and tools for internal use that enable you and AWS Engineers to operate safely at high speed and wide scale.

* Leverage experiences to provide the voice of the customer to internal AWS teams.

* Drive customer communication during critical events.

* Create tutorials, how-to videos, and other technical articles for the AWS customer community.

* Work on critical, highly complex customer incidents that span multiple AWS services.

BASIC QUALIFICATIONS

- 6+ months of software development with object oriented language experience

- 6+ months of scripting language experience

- 6+ months of network and operating system support experience

- Bachelor's degree in computer science or equivalent, or 6+ months of technical support experience

- 3+ years of customer service, or 2+ years of technical support experience

PREFERRED QUALIFICATIONS

- Bachelor's Degree in an engineering or IT related discipline.

- AWS experience is preferred but not required.

- Cloud support experience, deployment, and maintenance.

- Experience in a DevOps team, or System Admin experience setting up, maintaining and coordinating the automated patch and configuration management of production servers.

- Programming/scripting with Ruby, Bash and PowerShell.

- Other programming languages (Python, Java, C++, C#...).

- Systems administration in both Linux and Windows.

- Experience with virtualization technologies (Hypervisors, VMware, Xen).

- Experience managing full 3-tier architecture (Presentation, Application, and Data tier).

- Communication skills including presentations to diverse customer and team audience.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 78,900.00 - 138,200.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

Similar Jobs

More Jobs at Amazon

More Enterprise Technology Jobs

Find similar Operations Engineer I, AWS Managed Services (AMS) jobs: