Job Description

In the assigned Job Role of Infrastructure Consultant 1, your Area Of Responsibility will be as below:
• Resolve Tier 1 incidents and assist in performing root cause analysis and documenting incidents, unresolved issues or security concerns, ensuring resolution using established tools and techniques• Participate in discussions with internal teams at onsite and offshore and execute onsite-specific activities as per agreed plan• Document methodologies, activities, and techniques to ensure knowledge sharing across teams and projects• Assist in preparing environments for deployment, execute deployment plans according to detailed instructions, and support post-deployment testing to validate release success• Support scheduled maintenance, emergency fixes, and system enhancements, adhering to defined procedures and best practices• Monitor system performance metrics, report deviations, and follow procedures for initial analysis and troubleshooting to ensure optimal system performance

Your contribution to the team:
• An agile mindset with effective communication and problem-solving skills.• The ability to work on areas related to incident, resolution and change management• Passion for innovating solutions that drive progress and meet future challenges.• A proactive approach to monitoring and resolving production issues• Ability to develop and enhance sector specific expertise• Commitment to continuous learning, knowledge sharing, and fostering teamdevelopment

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

Required Skill and Experience
• Hands-on experience managing enterprise databases, performing troubleshooting and performance analysis, supporting database upgrades and migrations, and working closely with application and infrastructure teams to ensure database availability and reliability.
• Administer, monitor, and maintain Sybase and or DB2 database environments.
• Perform routine database administration activities, including user management, backups, restores, health checks, and database monitoring.
• Support database performance tuning and troubleshooting to identify and resolve performance bottlenecks.
• Execute database maintenance activities, patching, upgrades, and configuration changes.
• Assist with database and data center migration projects, including planning, testing, validation, and post-migration support.
• Analyze SQL queries and execution plans to improve database performance and efficiency.
• Monitor database availability, storage utilization, and system performance metrics.
• Collaborate with application, infrastructure, and support teams to resolve production issues and ensure service stability.
• Participate in incidents, problem, and change management activities following ITIL practices.
• Create and maintain technical documentation, operational procedures, and knowledge articles.

Preferred Skill and Experience
• Strong analytical, troubleshooting, and problem-solving skills.
• Good verbal and written communication skills.
• Ability to work in production support environments and handle critical incidents.
• Experience supporting data center or database migration projects.
• Exposure to AutoSys job scheduling.
• Shell scripting experience in Linux/Unix environments.
• Familiarity with monitoring and performance analysis tools.

Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Overview

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.