Onsite Service Engineer (San Carlos, CA)

Hamilton Company is seeking an Onsite Service Engineer to support, repair, and maintain robotic instrumentation at a dedicated customer location in San Carlos, CA. This role is embedded at a single customer site and requires a consistent daily onsite presence. The ideal candidate will deliver high-quality technical support through instrument installation, maintenance, and troubleshooting while building strong working relationships with customer stakeholders.

Key Responsibilities:

• Perform new equipment installations and system qualifications at the customer site.
• Conduct routine preventative maintenance to ensure optimal instrument performance and uptime.
• Troubleshoot, diagnose, and repair Hamilton robotic systems and associated components.
• Identify, document, and communicate equipment issues; perform root cause analysis and implement corrective actions.
• Serve as the primary onsite technical resource, providing timely support and clear communication to the customer.
• Maintain accurate service records, reports, and documentation.
• Collaborate with internal teams (technical support, applications, and engineering) to resolve complex issues.
• Adhere to all site-specific safety, compliance, and operational protocols.
• Maintain a consistent daily onsite presence at the San Carlos, CA customer location.

• A high desire for quality.
• Demonstrated experience working in the field as well as corporate setting.
• Ability to train non-technical personnel on highly technical material.
• Ability and willingness to work in a safety conscious manner necessary due to potential hazardous chemicals and biologicals.
• Ability to learn new robotic operating systems.

• A Bachelor’s degree in a related discipline from a regionally accredited, not-for-profit university.
• Demonstrated ability to troubleshoot electronics, electrical, mechanical, and computer systems.
• Experience in technical field service and working with customers in the life science, clinical, or pharmaceutical field is preferred.
• Experience in automation or similar field is required.
• Being fluent in English, both written and spoken, is required.
• Ability to lift, carry, push, pull or otherwise move approximately 60 lbs.

• Diverse portfolio of exciting and innovative design projects
• Tremendous opportunities for professional growth
• Commitment to sustainable design
• Competitive Compensation
• Excellent Benefit Package includes medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more
• Solid Stable Company
• Drug free workplace

The base salary range for this position is $85,000 to $110,000 per annum. The final salary offer will be determined based on a variety of factors, including the candidate’s relevant experience, specialized skills, professional qualifications, and internal equity