5-7 years of experience in onboarding, customer success, or account management within software environments.
Demonstrated ability to build relationships and influence stakeholders both internally and externally.
Strong emotional intelligence with empathy for customers and colleagues.
Comfortable working in ambiguous situations with a project management approach.
Commercially minded with strong business acumen and analytical skills.
(Optional) Familiarity with database tooling concepts relevant to software deployment.
Responsibilities
Deliver outstanding onboarding to ensure customer success with Redgate solutions.
Develop partnerships with key business and technical stakeholders.
Manage Onboarding Plans, tracking progress against milestones and KPIs in CRM.
Collaborate with internal technical teams to resolve implementation issues.
Coordinate with Professional Services and Premium Support based on customer agreements.
Lead customer meetings as a trusted Redgate representative.
Benefits
Generous leave policies and private healthcare.
Participation in a company bonus scheme.
Commitment to employee learning and career development through training and mentoring.
Opportunity to make a significant impact on customer success and Redgate's business outcomes.
Full Job Description
At a glance:
Location: Austin or Pasadena
In-office expectation: 2+ days per week
Employment type: Permanent
Salary: $75,000-$90,000 Base + OTE (80/20 Split)
Why this role exists: To ensure new customers achieve value from their Redgate solutions as quickly as possible - delivering an exceptional onboarding experience, removing blockers, and driving adoption through close partnership with business and technical stakeholders.
Core Responsibilities
Deliver an exceptional onboarding and implementation experience that drives adoption of Redgate solutions and ensures customers achieve their intended return on investment.
Build strong partnerships with business and technical stakeholders, demonstrating knowledge and expertise across Redgate's solution areas.
Own and co-manage Onboarding Plans, tracking progress against agreed milestones and KPIs in our CRM systems.
Work closely with internal technical teams to remove blockers, resolve issues, and deliver implementation best practice.
Coordinate with Redgate Professional Services and Premium Support where required, as per customer contracts.
Lead customer meetings - both face to face and virtual - acting as a trusted ambassador for Redgate at all times.
What makes you a great fit
Customer-centric by nature - genuinely passionate about helping customers get value from software solutions.
Emotionally intelligent, with strong empathy for both customers and colleagues.
Experienced in a similar role - Onboarding Manager, Customer Success Manager, Account Manager, or equivalent - ideally within software or a software-related industry.
Able to build strong relationships, influence stakeholders, and drive consensus internally and externally.
Comfortable navigating ambiguity and managing change with a project management mindset focused on time-to-value.
Commercially minded and results driven, with strong business acumen and analytical skills.
Familiarity with Database Tooling - including Database DevOps, Automation, Security and Compliance, or Monitoring - is a bonus, but not essential.
What's in it for you
A great benefits package, including generous leave, private healthcare, and pension.
Company Bonus Scheme
Strong commitment to your learning and career development through training, mentoring, and growth opportunities.
The chance to make a direct and visible impact on customer outcomes and Redgate's commercial success.
What happens next?
Your application will be reviewed by a person - we don't use AI or automated tools to assess applications. Every profile is read by one of our Talent Partners.
You'll hear back within a few days - whether it's a next step or a no, we aim to respond promptly so you're not left wondering.
Our interview process is straightforward and consistent - you'll find more detail on our typical hiring process below, so you know what's coming and why.
