Drive quality management and continuous improvement in the areas of capacity planning, resource management and contact center operations to enable efficient and streamlined execution of the forecasting, planning and scheduling work.
Proven customer facing application development, troubleshooting, deployment and application performance tuning experience; superior analytical skills and a strong sense of urgency and ownership in your work.
Develop engagement-enhancing programs for shoppers (from recognitions and rewards to new roles and responsibilities) based on your best ideas; create ongoing dialog with current and future shoppers via all appropriate channels (web, social, town halls, etc.).
As the Principal Product Manager for our Search & Data Products you will build & leverage the company rich e-commerce dataset to deliver world-class Search, Personalization, & Recommendation products to customers.
Experience with gathering, cleaning, and standardizing data needed for e-commerce catalog development through both algorithmic means and scaled semi-manual techniques such as crowdsourcing, image processing, and optical character recognition.
Work closely with business stakeholders and other engineering teams to gather technical requirements; provide senior-level contribution to a team responsible for the design, implementation, deployment and maintenance of complex data pipelines.
Draft and negotiate a wide variety of commercial arrangements across all areas of the business; work closely with our product and engineering teams to provide advice on legal issues during development of new products and features.
Collaborating on issues related to public policy, communications and regulatory compliance; partnering closely with our product team to provide subject matter expertise on a broad range of issues, including consumer protection, worker classification, data privacy, and intellectual property.
Measure and evaluate support processes and drive continuous process improvement with eye towards user satisfaction; identify root causes and implement changes to improve accuracy, productivity, and quality of your team's performance.
Collaborating with other teams (engineering, product, marketing, etc.) and playing a key leadership role in crafting strategy and execution of our user interface design, user experience, visual design, and overall product strategy and processes.