Radial

OMS Program Manager - Client Implementations

Radial • $110K — $130K *
Boston, MA 02115In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years of program management experience in financial services
  • Proven experience in people management, strategic planning, risk management, and change management
  • Highly collaborative with strong relationship-building skills, both internally and externally
  • Strategically analytical with a results-oriented approach to complex problem-solving
  • Significant experience leading business programs and planning initiatives
  • Strong communication, interpersonal, and organizational skills
  • Demonstrated team management and leadership experience

Responsibilities

  • Assess client requirements against project scope and manage project plans
  • Act as a client-facing program manager for large, complex implementation projects
  • Lead the direction and execution of large, strategic client implementations
  • Define standard product and implementation scopes and facilitate project deliverables
  • Document custom client requirements and collaborate with teams for technical solutions
  • Ensure timely and accurate delivery of objectives alongside other project managers
  • Monitor project progress, report to stakeholders, and implement necessary changes
  • Manage client expectations and provide feedback to internal teams

Benefits

  • Opportunities for professional growth and development
  • Collaborative and flexible work environment
  • Access to cutting-edge tools and technology
  • Strong company commitment to client satisfaction
  • Dynamic culture that supports innovation and creativity
Full Job Description
  • Reporting to the manager of Client Implementations, the Program Manager - Client Implementations is responsible for providing leadership, end to end program management and oversight of client implementations. This includes pre-sales, due diligence, onboarding and implementation activities, policies, and practices.
    Responsibilities include:
    • Assess/evaluate client requirements against scope of project, manage project plan and schedule
    • Act as a client-facing program manager on large, complex implementation projects to ensure a smooth transition as the relationship begins
    • Leads the overall direction, coordination, implementation, execution, control and completion of large, strategic clients ensuring consistency with company strategy, commitments and goals
    • Defines standard product/implementation scoping documentation. Facilitates the definition of project scope, goals and deliverables
    • Documents all custom client requirements, works with product management, technology and service management teams to define technical and process solutions to deploy custom scope, and ensures smooth knowledge transfer from sales to implementation team.
    • Works with other project managers and specialists to ensure timely and accurate delivery of standard and custom scoped objectives. Ensures Implementation, delivery and development timelines are met.
    • Monitor and report on progress of the project to all stakeholders, present reports defining project progress, problems and solutions and implements project changes and interventions to achieve project goals
    • Provide feedback to internal team and development regarding process and product
    • As workflow dictates oversight and completion of individual RFPs and the implementations of new strategic clients
    • Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.
    • Responsible for managing client expectations.

    Qualifications:

    • 7+ Years in Program Management Experience in Financial Services
    • Proven experience in people management, strategic planning, risk management and change management
    • Highly collaborative and flexible. Ability to build effective working relationships with others inside and outside the organization, including leadership.
    • Ability to think strategically, analytically to solve complex problems. High results orientation and strong collaborator
    • Significant experience leading business programs and planning initiatives
    • Strong interpersonal, communication, managerial, motivational, organizational and planning skills
    • Excellent communication, interpersonal and presentations skills. Rapport-building, negotiation, consensus-building and clear expectation setting and communications for clients as well as teams and members.
    • Strong team management and leadership experience.

    Key Attributes

    • Team player with professional and positive approach
    • Flexible and can adapt easily to changing/evolving role requirements
    • Creative, innovative and able to think outside of the box
    • Strong attention to detail
    • Self-motivated & self-sufficient
    • Effective communicator at all levels of the organization
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About Radial

Radial is a leading provider of e-commerce technology and operations solutions for retailers and brands. The company offers a range of services, including order management, payment processing, fraud detection, and customer care. Radial's solutions are designed to help retailers and brands improve their online shopping experiences, increase sales, and reduce costs. The company serves a wide range of industries, including fashion, beauty, electronics, and home goods. Radial is headquartered in King of Prussia, Pennsylvania, and has operations in the United States, Europe, and Asia.
Learn more about Radial
Size
7,000 employees
Industry
Business Services
Founded
1999
* Ladders Estimates

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