Job SummaryIn collaboration with the multidisciplinary team, the Total Joint Nurse Navigator is responsible for supporting the patient throughout the continuum of care, functioning as a patient advocate, liaison, and educator.
Key areas of responsibility
- Performs daily patient rounds during inpatient hospital stay; reinforces patient education regarding disease process and rehabilitation goals.
- Serves as a liaison for the total joint patient population between the patient and surgeon, inpatient teams and appropriate outpatient services as determined by patient's clinical needs
- Performs pre-operative and post transition outreach to identify problems and provide early intervention.
- In collaboration with other healthcare team members, provides oversight and direction of patient continuous quality improvement metrics, such as: patient experience, falls, readmissions, percentage of SNF referrals, and other quality metrics. Participates in daily clinical progression rounds and weekly prospective patient rounds.
- Participates in clinical quality care improvement projects and Research, resulting in measured outcomes to optimize the patient experience.
- In partnership with Nursing Leadership, recruits and promotes participation in patient engagement committees
- Provides perioperative education to optimize patient outcomes
- Supports the preoperative and postoperative patient in a holistic manner by engaging appropriate resources to meet their needs.
- Participates in workshops, seminars and community outreach programs to support and advance the Bone and Joint mission.
- Participates in clinical research to support and enhance evidence-based nursing practice.
- Ensures proper Patient Reported Outcomes (PRO) capture on selected virtual platforms
Qualifications:Education- Bachelor of Science in Nursing
- Masters (Preferred)
Experience- Minimum 5 years clinical nursing experience preferred
- Service Line and/or operational experience (Preferred)
Licensure, Certification, Registration- Active CT Registered Nurse license
Knowledge, Skills and Ability Requirements- Demonstrates use of clinical skills and expertise in the area of diagnosis, treatment, and psychosocial impact of disease.
- Demonstrates a commitment to own professional growth and development.
- Ability to communicate effectively with diverse audiences including professional staff, patients, community, media and other service agencies.
- Demonstrates excellent customer service skills including superior telephonic communications skills with the ability to comprehensively assess patients' physical and psychosocial status as well as conduct complex medical history discussions over the telephone.
- Knowledge of adult learning competencies and patient teaching skills.
- Tolerance of ambiguity and the flexibility to respond to changing system needs.
- Demonstrated management skills reflecting self-motivation, initiative and fiscal responsibility.
- Skills and knowledge of Microsoft office tools (word, powerpoint, excel).
