Job Summary and QualificationsThe Manager ensures high quality, patient-centered care through oversight of the overall daily function and staffing of the unit/department. The Manager monitors and evaluates the provision of nursing care in accordance with established policies/procedures and holds staff accountable for quality and clinical outcomes in support of facility objectives.
What you will do in the role:- Helps create a superior clinical identity by operationalizing evidence-based practices to enhance patient safety and quality outcomes. Ensures adherence to standards of care.
- Supports efforts to reduce variation in clinical practice and improve efficiency, effectiveness, and cost. Ensures a culture of accountability and transparency in the provision of care.
- Supports the achievement of internal/external benchmarks, accreditations, and designations.
- Ensures compliance with all policies, procedures, and regulatory standards.
- Ensures equipment maintenance is performed regularly and according to regulatory and/or accreditation standards.
- Manages admissions and discharge processes to ensure efficient throughput and high quality, patient-centered care.
- Facilitates effective interdisciplinary care coordination within and across departments. Ensures staff with appropriate clinical competencies are assigned to meet patient care needs.
- Manages nursing practice and unit operations. Monitors and evaluates the provision of nursing care in accordance with established policies/procedures to ensure patient and family needs are assessed and met.
- Provides leadership in attaining and sustaining an unparalleled patient experience. Instills accountability for providing consistent, positive patient interactions that differentiate the organization as a healthcare leader.
- Reviews various feedback mechanisms and helps identify opportunities to improve customer/patient satisfaction. Supports the development and implementation of strategies to elevate the patient experience.
- Leverages various feedback mechanisms to benchmark performance and identify opportunities to improve patient satisfaction.
- Ensures compliance with evidence-based practices that enhance patient experience and customer service.
- Collaborates with subject matter experts and other leaders to create an environment of teamwork that supports improved outcomes and service.
- Supports a patient-first philosophy and engages in service recovery when necessary.
- Leads in a way that inspires commitment to the vision/mission/values of the organization. Implements evidence-based employee engagement practices.
- Identifies development opportunities or training needs of individual employees and teams. Provides coaching, feedback, and training to improve performance.
- Builds a competitively superior organization through attracting, developing, engaging, and retaining talent. Ensures people with the right skills and motivations are in the right role, at the right time, to meet business needs.
- Assumes responsibility for resolving and/or channeling employee grievances, disputes, or concerns according to appropriate procedures.
What qualifications you will need:- Associate Degree in Nursing Required
- Bachelor's Degree in Nursing Required
- 1+ years experience in emergency room setting Required
- 1+ years experience in a leadership role Preferred
HCA Houston Healthcare Tomball has provided quality healthcare to Tomball, Magnolia and Northwest Houston communities since 1948. Fully accredited by The Joint Commission, our
350+ bed hospital is on a 150-acre campus that features designated specialty centers: The Orthopedic Center, The Women's Center, the Heart and Vascular Center and the Texas Sports Medicine Center. Our services include a
Level III Trauma Center, advanced robotic surgery program with 24/7 service, Joint Commission-certified Primary Stroke Center, comprehensive Women's Services and Labor & Delivery unit with
Level II Neonatal Intensive Care Unit (NICU), orthopedic care including joint replacement, and much more. We are committed to providing quality healthcare while making a difference in our patients' lives. Through exceptional technology and specialized medical staff, area residents receive a full range of medical services, close to home. We are members of HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare. Together we are stronger, smarter and more accessible in providing the patient-centered care you need close to home.
