Bachelor's degree in nursing (BSN) required; Master's preferred.
Minimum of three years nursing experience with one year in a leadership role.
Current RN licensure in NC or compact state; BLS certification required.
Experience in ambulatory or outpatient clinic operations preferred.
Demonstrated leadership in ambulatory nursing and clinical operations.
Responsibilities
Provide leadership and accountability for clinic practices in assigned ambulatory clinics.
Partner with operational leaders to optimize staffing models and clinical processes.
Supervise and evaluate clinic staff, ensuring competency and professional development.
Monitor compliance with regulatory and accreditation standards.
Collaborate with physician and APP leaders to enhance clinical care delivery.
Participate in clinic budget development and identify cost-containment opportunities.
Lead quality improvement initiatives using data to track progress.
Benefits
Relocation assistance based on eligibility.
Opportunity to work in a Magnet-designated organization.
Recognition as part of North Carolina's Great 100 Nurses.
Advocacy for specialty nursing certification.
Quality of life in the Triangle area.
Full Job Description
Duke Health Lake Norman Hospital
Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.
Duke Nursing Highlights:
Duke University Health System is designated as a Magnet organization
Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
Duke University Health System has 6000 + registered nurses
Quality of Life: Living in the Triangle!
Relocation Assistance (based on eligibility)
Job Description
The Nurse Manager, Ambulatory provides clinical and operational leadership for nursing and patient care services in one or more ambulatory clinics. This role is responsible for ensuring high standards of patient care, regulatory compliance, and operational excellence in alignment with DUHS policies and service line goals. The Nurse Manager reports to the Practice Administrator to integrate both overall clinic and nursing priorities into operational workflows, promote quality improvement initiatives, and support provider teams. This role actively participates in strategic planning, resource allocation, and change management efforts within the assigned clinics.
Duties and Responsibilities of this Level
Provide leadership, oversight, and accountability for all clinic practice in the assigned ambulatory clinic(s), ensuring evidence-based standards of care.
Partner with operational leaders to align staffing models, workflows, and clinical processes that optimize patient flow, access, and quality outcomes.
Supervise and evaluate all clinic staff, including administrative, nurses, medical assistants, and other licensed/unlicensed personnel; ensure competency, performance, and professional development.
Monitor and ensure compliance with all regulatory, accreditation, and infection prevention standards.
Collaborate with physician and APP leaders to support clinical care delivery, patient safety initiatives, and service recovery.
Participate in the development and monitoring of clinic budgets, including labor and supply costs; identify cost-containment opportunities.
Lead quality improvement and population health initiatives, using data to track progress and implement corrective actions as needed.
Support onboarding, orientation, and training for new administrative staff, and ensure ongoing development for existing team members.
Serve as a resource and liaison for patients, staff, and providers regarding nursing and operational concerns, escalating as appropriate to Practice Administrator or Ambulatory Operations Director.
Required Qualifications at this Level
Education
Bachelor's degree in nursing (BSN) required Master’s degree in nursing or related field preferred.
Experience
Minimum of three years of nursing experience with at least one year of leadership experience required. Experience in ambulatory or outpatient clinic operations preferred.
Degrees, Licensure, and/or Certification <
Current RN licensure in the state of NC or compact state. BLS certification required; additional certifications may be required based on specialty.
Knowledge, Skills, and Abilities
Demonstrated leadership in ambulatory nursing and clinical operations.
Knowledge of ambulatory care standards, regulatory requirements, and quality improvement methods.
Ability to lead interdisciplinary teams and influence change in a complex healthcare environment.
Strong communication, conflict resolution, and coaching skills.
Financial and operational acumen, including budgeting and resource allocation.
Proficiency with electronic health records and clinical reporting systems.
About Duke University
Duke University is a private research university in Durham, North Carolina. Founded by Methodists and Quakers in the present-day town of Trinity in 1838, the school moved to Durham in 1892. Duke's campus spans over 8,600 acres on three contiguous campuses in Durham as well as a marine lab in Beaufort. Duke University is consistently ranked among the top 20 universities in the United States and is a member of the prestigious Ivy League. Duke is also known for its highly ranked medical, law, and business schools. Duke University has a diverse student body, with students from all 50 states and over 100 countries. Duke University was founded in 1838 and is located in Durham, North Carolina.
