Job DescriptionPosition SummaryThe NPDI Services Engineer, Switchgear & Busway is a key service role responsible for planning and executing NPDI programs across complex customer environments. This role owns execution readiness and delivery alignment for programs involving switchgear and busway power management products, ensuring deployment strategies are scalable, repeatable, and aligned with serviceability standards.
The role collaborates closely with Engineering, Product Management, Service Operations, Technical Support, and other cross-functional stakeholders to drive program success. This includes supporting field execution, and ensuring deployment risks-including failure modes-are proactively identified and mitigated.
Key Responsibilities- Lead NPDI initiatives managing risks and execution dependencies to ensure on-time and high-quality delivery. Interfacing with R&D engineering and product management to implement the Global Serviceability Specification in new products
- Represent Services in design reviews, product reviews, and phase gate milestones; ensuring deployment, serviceability, and field execution considerations are incorporated early in development.
- Own Services deployment readiness, ensuring products and solutions are fully executable in the field with validated procedures, tools, and trained teams.
- Collaborate on failure mode effects and analysis evaluations (FMEA) for field deployment, identifying potential risks in the electrical/mechanical systems, validating mitigation strategies, and ensuring learnings are incorporated into deployment standards and service procedures.
- Coordinate cross-functional execution alignment across Engineering, Services, Operations, and external stakeholders to remove roadblocks and maintain program momentum.
- Develop and standardize deployment playbooks, including installation procedures, commissioning workflows, troubleshooting guidance, and service documentation to ensure consistent execution globally.
- Monitor early deployment performance and quality, tracking startup outcomes and field issues, and driving feedback loops into Engineering and Product Management for continuous improvement.
- Support parts and logistics readiness, including spare strategy, service kits, and materials planning required to sustain deployment and operational support.
- Attend beta startups and first-article startups to ensure service readiness.
Qualifications- Bachelor's degree in Engineering (Mechanical, Electrical, or related discipline) or equivalent experience.
- Required technical experience:
- Strong background with AC/DC power management systems and their application in critical infrastructure deployments.
- Experience with Medium and Low Voltage products.
- Minimum of 3 years of experience interacting with customers on a technical level
- Proven experience leading or coordinating cross-functional teams or complex deployments involving multiple stakeholders.
- Experience working with field service, service operations, or customer-facing technical execution teams, particularly in deployment or commissioning scenarios.
- Ability to interpret technical documentation (electrical diagrams, mechanical drawings, piping layouts) and apply insights to deployment readiness and troubleshooting.
- Strong leadership, communication, and organizational skills, with the ability to drive alignment across technical and operational teams.
- Proficiency with Microsoft Office and standard collaboration tools.
Preferred Qualifications- Project Management Certification, PMP
- Advanced Engineering Masters, MBA, or Engineering Management Certifications
- Experience within standard product development lifecycle and APQP processes.
Working Conditions- Fast-paced, execution-focused Services environment requires strong cross-functional coordination and decision-making.
- Travel up to 20% may be required based on deployment needs (domestic and international).
