NORTHERN REGION QUALITY COORDINATOR

Job Requisition ID: 59084 Opening Date: 10/13/2026Closing Date: 10/26/2026Agency: Department of Human ServicesClass Title: PUBLIC SERVICE ADMINISTRATOR - 37015 Skill Option: Health and Human Services Bilingual Option: NoneSalary: Anticipated Salary: $9,949 - $10,949 per month ($119,388 - $131,388 per year)Job Type: SalariedCategory: Full Time Number of Vacancies: 1Bargaining Unit Code: NoneMerit Comp Code: Gubernatorial (Management Bill) Exclusion from RC063 Collective Bargaining Coverage
Work Hours: Mon - Fri, 8:30am - 5:00pm; 1-hour unpaid lunch
Anticipated Hybrid Work Schedule Availability: Not available, fully in office
Headquarter Location: 1200 S 1st Ave, Hines, Illinois, 60141

Division of Behavioral Health and Recovery

Quality Management

Quality Assessment and Performance Improvement (QAP) Development - Region 1 & 2
Work County: Cook
Agency Contact

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Position Overview

The Division of Behavioral Health and Recovery is seeking to hire a Northern Region Quality Coordinator. The Northern Region Quality Coordinator will perform Quality Assessment and Performance Improvement (QAPI) Development, project coordination and supervision of staff assigned to quality monitoring for assigned State Operated Psychiatric Hospitals (SOPH's). The Northern Region Quality Coordinator will collaborate with hospital quality managers to verify that services to persons with mental health needs meet professional/accreditation/regulatory standards. As the State Mental Health Authority, the Division is responsible for ensuring that Illinois children, adolescents and adults living with serious mental illness, emotional disturbance, or an impaired level of functioning, have access to publicly funded mental health services.

Essential Functions

• Serves as Northern Region Quality Coordinator.
• Collaborates with hospital quality managers to verify that services to persons with mental health needs meet professional/accreditation/regulatory standards.
• Serves as full-line supervisor.
• Assigns staff to present project reports to bureau, division, and hospital administrative staff.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years college.
• Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a Quality Improvement field for a health or human services organization.

Preferred Qualifications

• Four (4) years of professional administrative experience performing quality control assessments and monitoring activities for a public or private business organization.
• Four (4) years of professional experience generating corresponding statistical and/or written reports and recommending and implementing policy changes because of those activities.
• Four (4) years of professional experience performing data and statistical analysis, assessments, and monitoring for a public or private business organization.
• Four (4) years of professional experience in the review of the mental health code and various accreditation and certification requirements for a health and human service organization.
• Three (3) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff, approving time off, and preparing and signing performance evaluations.
• Three (3) years of professional experience reviewing and evaluating project reports, verifying timely and accurate information for a public or private organization.

Conditions of Employment

• Requires ability to pass the IDHS background check.
• Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law.
• Requires the ability to travel in the performance of job duties.
• Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during state employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

As a State of Illinois employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick days annually (Sick days carry over from year to year)
• 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
• Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html

APPLICATION INSTRUCTIONS

If you have questions about how to apply, please see the following resources:

State employees: Detailed application instructions can be found in the Current Employee Guide at Application Procedures or by logging in to the career portal for State employees and viewing the instructions on Completing the Electronic Application.

Non-State employees: Detailed application instructions can be found in the External Applicant Guide at Application Procedures or from Illinois.jobs2web.com - click Application Resources in the footer of every page of the website.

Use the "Apply" button at the top right or bottom right of the posting to begin the application process. If you are not already signed in, you will be prompted to do so.

State employees should sign in via the Employee Login link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon to sign in to their career portal.

Non-State employees should click the Sign Up link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon to sign in to an existing external account or to create a new external account.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com