10-14 years of experience in life sciences consulting or commercial technology
Advanced degree preferred (MBA or Master's)
Strong leadership in cross-functional teams across strategy and analytics
Proven ability to tackle complex commercial and omnichannel challenges
Hands-on expertise in omnichannel strategy, data governance, and marketing automation
Excellent communication and stakeholder management skills
Experience with life sciences commercial models and business development
Responsibilities
Lead major workstreams in commercial transformation programs
Translate client goals into actionable technology roadmaps
Manage day-to-day delivery for omnichannel and CRM engagements
Drive analytics and define KPIs with data teams
Develop high-quality deliverables like assessments and implementation plans
Engage senior client stakeholders to align on priorities
Support sales pursuits with proposals and solution design
Create and refine internal frameworks and methodologies
Oversee project financials including budget tracking and forecasting
Coach and develop team members in omnichannel and CRM disciplines
Collaborate globally to scale best practices and support delivery models
Ensure operational excellence in delivery risk management and stakeholder communication
Benefits
Opportunity to shape commercial technology transformation in a dynamic industry
Engagement with senior client stakeholders and leadership roles
Access to a collaborative, fast-paced global team environment
Professional development through coaching and capability building
Involvement in innovative projects across various technology platforms
Full Job Description
What we are looking for We are seeking a Director - Commercial Technology who plays a critical leadership role in shaping and delivering Commercial Technology transformation for pharma, biotech, and MedTech clients. This role blends hands-on program leadership with strategic advisory responsibilities, helping clients modernize their commercial ecosystems and execute omnichannel activation at scale. The Director leads key engagements, manages senior client relationships, and ensures the successful delivery of high-quality commercial technology programs.
What you will do
Lead major workstreams within commercial transformation programs, including omnichannel acceleration, CRM modernization, data-driven targeting, and digital execution readiness.
Translate client business goals into actionable commercial technology roadmaps, spanning Veeva, Salesforce, Adobe, OCE, CDP, DAM, and broader MarTech ecosystems.
Manage day-to-day delivery for large omnichannel and CRM engagements, including platform redesign, NBA deployments, marketing automation enhancements, modular content operations, and consent/identity management.
Drive commercial analytics and insight generation, partnering with data teams to define KPIs, implement measurement frameworks (MMx, MTA), and operationalize ROI tracking.
Develop high-quality deliverables, including diagnostic assessments, capability maturity analyses, solution architectures, and implementation plans for commercial systems.
Engage senior client stakeholders (Directors, Sr. Directors, VPs) to define requirements, align on priorities, and ensure program success.
Support sales pursuits by contributing to proposals, demos, SOW development, effort estimation, and solution design.
Create and refine internal IP, including frameworks, accelerators, templates, and domain-specific methodologies.
Oversee project financials at the engagement level, including budget tracking, forecasting, resourcing, and margin management.
Coach and develop Engagement leads and Analysts, fostering capability building across omnichannel, CRM, data, and marketing technology disciplines.
Collaborate across global teams to scale best practices and support multi-region delivery models.
Ensure operational excellence across delivery risk management, QA reviews, stakeholder communication, and change management.
Must Have
10-14 years of work experience in life sciences consulting, commercial technology, digital transformation, or related domains.
Advanced degree preferred (MBA or Master's in a relevant field).
Strong experience leading cross-functional teams across strategy, technology, and analytics.
Demonstrated ability to design and execute solutions for complex commercial and omnichannel challenges.
Hands-on expertise in at least two of the following areas
Omnichannel strategy & commercial data governance
Omnichannel data infrastructure (data warehouse, CDP, identity, consent, clean rooms)
Excellent communication, storytelling, and stakeholder management skills; able to clearly articulate complex commercial tech topics.
Experience with life sciences commercial models, including brand marketing, field force enablement, access/payer considerations, and digital engagement.
Track record of active business development and contributing to account and practice area growth.
Ability to work collaboratively in a fast-paced, global, cross-functional team environment.
Willingness to travel to support client delivery and internal initiatives
