Position OverviewAs a Network Operations Technician III at Cirrascale Cloud Services, you will play a key role in maintaining the integrity, performance, and uptime of our GPU-based data centers. This role focuses on advanced technical operations, and hands-on troubleshooting.
You will be responsible for advanced monitoring, incident resolution, and supporting a 24/7 NOC environment. In addition, you will serve as the primary trainer for new NOC employees, ensuring consistent onboarding and hands-on skills development while supporting the Supervisor in maintaining operational excellence.
Key ResponsibilitiesAdvanced Technical Operations & Incident Management
- Respond to alerts and incidents for systems, jobs, and GPU cluster failures.
- Troubleshoot servers, GPU clusters, and network equipment at global datacenter locations.
- Collaborate with NOC I and NOC II to resolve tickets.
- Lead resolution efforts for complex and critical incidents and upgrades, escalating to the Supervisor as needed.
- Assist customers with ticket triage and advanced troubleshooting using Jira (Atlassian).
- Monitor system performance and analyze GPU cluster utilization.
- Collaborate with Development Engineering to refine alerting and monitoring tools.
- Document incidents, alerts, system updates, and configurations in alignment with NOC standards.
- Standardize training to ensure consistency, freeing other team members from ad hoc onboarding tasks.
- Support ongoing mentorship and coaching, under the direction of the Supervisor.
Collaboration & Support
- Work closely with the Supervisor and NOC Manager to execute operational priorities and maintain team workflow.
- Support process improvements, SOP updates, and documentation initiatives driven by the Supervisor or NOC Manager.
- Liaison between the NOC team and Engineering.
Qualifications- 4-6 years of experience in NOC, HPC (high-performance computing), AI infrastructure, cloud systems, or related
- Strong scripting skills (Python, Bash, or similar), with GPU monitoring experience.
- Remote & Hands-on experience with Linux Ubuntu 22.04 and 24.04 is preferred.
- Advanced troubleshooting experience in HPC datacenter networking and GPU clusters.
- Excellent analytical, problem-solving, and organizational skills.
- Strong written and verbal communication skills; customer-facing experience is critical.
- Certifications: Advanced Linux, Kubernetes (CKA/CKAD), Docker, or AI/ML certifications preferred.
- Experience with SuperMicro, Lenovo, and Dell servers strongly recommended.
- Familiarity with Jira ticketing, Microsoft 365 Suite, Slack, and Microsoft Teams.
- Understanding of RMAs, logistics, shipping, and receiving a plus.
Compensation and BenefitsSalary RangeThe base salary range for the
Network Operations Technician III is $37-42/hr USD. This pay range reflects the broad, minimum to maximum, pay range for this job for the location for which it has been posted. Compensation decisions are dependent on several factors including, but not limited to, an individual's qualifications, location where the role is to be performed, internal equity, and alignment with market data.
BenefitsComprehensive benefits package, including health, dental, and vision insurance, retirement plans, paid time off, and opportunities for professional development.
