A Brief OverviewPrimarily responsible for assisting with the day-to-day management and maintenance of the network environment as well as the design and implementation of new networking services. Interacts with business users and vendors to identify and define requirements and expectations of new and existing network systems. Participates in design, implementation, and troubleshooting process for complex internetworks. Assists in the development and strategy of the network infrastructure through system monitoring, maintenance, and system upgrades
What You Will Do- Timely responds to Help Desk Trouble Tickets and handles related issues.
- Completes work request activity submitted via Service Request System.
- Identifies, diagnoses, and resolves network communication issues.
- In conjunction with Unified Communications team, identifies diagnoses, and resolves VoIP communication issues in conjunction with IP Telephony team.
- Configures, installs, and replaces network infrastructure components.
- Remotely administers and maintains complex TCP/IP networks using routers and switches.
- Creates and maintains comprehensive documentation related to the network infrastructure.
- Schedules upgrades and collaborates with Cisco network architects on network optimization.
- Recommends, tests, schedules and implements upgrades (IOS upgrades, patches).
- Maintains familiarity with Microsoft DHCP, DNS, WINS, and Cisco DHCP.
- Configures and administers Cisco ACS, Cisco networking devices, Cisco Firewalls and VPN Concentrators, McAfee Intrushield, and McAfee WebSense.
- Maintains and utilizes working knowledge and experience with Cisco Quality of Service (QoS) for data and voice.
- Provides proactive monitoring of network using network management software configuration and troubleshooting (Cisco Works, Cisco NAM, What's Up, Fluke's OptiView, Solar Winds, and SNMP).
- Creates and maintains comprehensive documentation related to the network infrastructure.
- Provides capacity planning for internal and external network connections.
- Participates in on-call service rotation; provides 24 x 7 production support on a rotating basis.
- Performs occasional night/weekend work as required due to environmental constraints
Additional Responsibilities- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications:Education- Bachelor's Degree in Information Technology or related field with an interest in Information Technology Networks (Required) or
- 10+ years of experience in related field in lieu of degree. (Required)
Work Experience - 8+ years Of experience with Enterprise Network infrastructure, including design, implementation, and ongoing management and troubleshooting in a mid to large sized company (Required)
Knowledge, Skills, & Abilities - Excellent technical and interpersonal skills. (Required proficiency)
- Excellent verbal and written communication skills. (Required proficiency)
- Ability to effectively document processes. (Required proficiency)
- Self-starter who is inspired by technology, highly organized, and ability to work with minimal supervision (Required proficiency)
- Excellent skills with Microsoft Office Suite including Visio and Project. (Required proficiency)
- Good working knowledge of Voice over IP technology. (Required proficiency)
- Knowledge and Experience with Microsoft Active Directory. (Required proficiency)
- Strong knowledge and experience with Layer 2 and Layer 3protocols VTP, Spanning-Tree, IP, IPX, SNA, DLSW, EIGRP, OSPF. (Required proficiency)
- Complex problem solving abilities with experience in performing root cause analys. (Required proficiency)
- Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e., printers, copy machine, FAX machine, etc.). (Required proficiency)
- LAN: Cisco Layer 2 & 3 devices, ASA Firewalls, Ethernet (including 10 GbE) & Routing Protocols (Required proficiency)
- WAN: Frame Relay, MPLS, Point to Point connections (Required proficiency)
- Voice: IP Telephony, Call Center Technologies, QoS (Required proficiency)
- Wireless: Access Point Security (Required proficiency)
- Management Tools: CiscoWorks, Solarwinds (Required proficiency)
- Practical experience in the use of network monitoring tools such as Cisco Works LMS, Netflow, HP Open View and Network Sniffer (Required proficiency)
- Experience with provisioning of data services from service providers such as DSL, Frame-Relay, SONET, OPTEMAN, GIGAMAN (Required proficiency)
- Experience with security devices such as PIX, ASA, VPN Concentrators, IPS / IDS. (Required proficiency)
- Experience with Cisco IP Telephony technologies. (Required proficiency)
Licenses and Certifications - Cisco Certified Networking Professional (CCNP) or equivalent years and working experience (Required)
- OH Driver's License (Valid) with reliable transportation (Required)
- Microsoft Certified Professional (MCP) (Preferred) or
- Windows Server, SQL Server (Preferred) or
- MSCE (Preferred)
Physical Demands - Standing Occasionally
- Walking Occasionally
- Sitting Constantly
- Lifting Rarely 20 lbs
- Carrying Rarely 20 lbs
- Pushing Rarely 20 lbs
- Pulling Rarely 20 lbs
- Climbing Rarely 20 lbs
- Balancing Rarely
- Stooping Rarely
- Kneeling Rarely
- Crouching Rarely
- Crawling Rarely
- Reaching Rarely
- Handling Occasionally
- Grasping Occasionally
- Feeling Rarely
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Frequently
- Eye/Hand/Foot Coordination Frequently
Travel Requirements 
