11/5/26
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Job Type: Permanent
Work Model: Remote
Reference code: 135868
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Calgary, AB; Ottawa, ON; Vancouver, BC
What will your typical day look like?The primary objective of this position is to provide operational support to the Network Security Services team with a focus on the DDI & Remote Access VPN Service which provides 24x7 VPN support to the Deloitte member firms. The position works closely with other Deloitte groups and vendors to provide exceptional customer support.
The network engineer roll requires skills that enable the individual to deliver a high level of service and to meet the expectations from the business of a highly available agile infrastructure. Communication skills, combined with a knowledge of core, specialized and technical competencies are required, along with a very solid understanding of an enterprise IT infrastructure operational environment, adhering to industry best practice.
Primary Responsibilities Include:- Provide operational support for DDI & remote access VPN on multiple platforms across the Deloitte global infrastructure.
- 24x7 VPN device monitoring, operation and management.
- First responder to monitored alerts, incidents and issues.
- Monitoring, and troubleshooting of Infoblox, BlueCat and Palo Alto systems.
- Perform DDI & VPN policy changes, analysis and clean-up as requested by firms.
- Provide visibility and insight to assist customers with activity and usage information across platforms.
- Create and maintain network and application-level documentation of our service environment.
- Track and evaluate vendor security alerts.
- Follow through with firm and vendor resources to close out availability, performance, and security incidents that involve Remote access VPN in any Deloitte location.
- Coordinate, triage, and troubleshot activities with customers.
- Accountable for executing tasks according to established standards, procedures, and processes.
- Able to communicate and work with customers and peers in different time zones and countries.
- Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management.
Additional responsibilities:- Ensure DDI & Remote Access VPN systems are always available and reliable.
- Respond to and manage service issues and problems.
- Responsible for awareness and compliance to policy and guidelines of the ISMS.
- Report, pursue, communicate, and when needed escalate any breaches in information security or policies.
- Able to coordinate and work with on-site engineers during outage or critical situations.
- Adhere to established incident management SLA and SLOs.
- Able to document troubleshooting/process related documents for the team.
Collaboration:- Participation in global working groups responsible for the deployment and development of global technology systems and infrastructure.
- Provide input into peer performance reviews.
Knowledge Sharing / Documentation- Contribute to, produce and maintain processes, procedures, operational and architectural documentation, that meet CTO Standards.
- Change Control - Ensure compliance with processes and adherence to standards and documentation.
- Work with CTO leadership and application teams in reviewing new documentation.
About the teamDeloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Enough about us, let's talk about youQualifications- Bachelor's Degree/College Diploma in Computer Science or equivalent industry experience
- 3 to 4 years of expereince in network operations or infrastructure support, or related technical environment
- Demonstrated hands-on DNS experience
- Expereince supporting remote-access VPN technologies, and troubleshooting connectivity issues
- Knowledge of Palo Alto Prisma Access or similar secure remote-access technologies
- Familiarity with BlueCat Integrity; experience with Inflobox and Microsoft DNS is an asset
- Working knowledge of network protocols, monitoring tools and diagnostic/troubleshooting commands used to identify and resolve network issues
- Knowledge of DNS, DHCP & IPAM technologies
- Exposure to cloud service providers and cloud networking environments is an asset
- Strong written and verbal communication skills with the ability to communicate technical information clearly to both technical and non-technical stakeholders
- Strong time management, organization and attention to detail, with the ability to priortize tasks in a fast-paced environment
- Demonstrated discretion when handling confidential and sensitive information
Other Qualifications- Professional Qualifications are preferred, including:
- BlueCat Integrity Certified Associate (BICA)
- Infoblox NIOS DDI Certification
- Palo Alto - Foundational Level Certification
- Cisco Certified Network Associate (CCNA)
- ITIL Foundation Certified
Total RewardsThe salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.
