Full Job Description
Job Title: Java SRE Developer
Location : phoenix AZ
Job type: Full time
JD: Key Competencies Java/JVM | REST APIs | Kubernetes | Couchbase | Oracle | PostgreSQL | Jenkins | XLR | OpenTelemetry | OpenTracing | ELF | Kibana | Elasticsearch | Production Support | Messaging/SMS | DLR | OTP | MO/MT Flows | Observability | Incident Management | Vendor Management | Migration & Cutover Support | Troubleshooting Required Technical Skills 37 Strong experience with Java / JVM-based applications and production troubleshooting.
37 Hands-on knowledge of REST APIs and API-based resource operations.
37 Experience supporting applications deployed on Kubernetes.
37 Working knowledge of Couchbase (multi-cluster environment), Oracle, and PostgreSQL.
37 Experience with Jenkins and XLR for CI/CD and deployment orchestration.
37 Strong observability experience using ELF, OpenTracing, and OpenTelemetry (OTEL).
37 Proficiency with Kibana and Elasticsearch for log analysis, troubleshooting, traffic analysis, and operational monitoring.
37 Understanding of certificate management, proxies, gateways, APIs, and production connectivity. Migration & Production Support Skills 37 Ability to identify critical and non-critical messaging flows by market and use case.
37 Analyze market/event-level trends, TPS, latency, success rates, and failure patterns, including pre- and post-migration comparisons.
37 Understand and validate Delivery Receipts (DLRs), SLA requirements, bounce/failure codes, and vendor-specific behaviors. 37 Validate end-to-end messaging scenarios, including: o OTP latency and delivery o DLR processing o Opt-Out / STOP flows o Inbound / MO messaging o Sender ID and alternate Sender ID failover
37 Build and maintain aggregator monitoring, ELF dashboards, anomaly detection, and market-level alerting. 37 Perform live production troubleshooting during migration and post-migration stabilization. Migration Readiness & Coordination 37 Establish and follow vendor escalation paths, SLA commitments, and support procedures.
37 Become proficient with Sinch Dashboard and Support Portals for production investigation and support.
37 Ensure required system, dashboard, portal, and resource access is available to support teams/MIMs.
37 Maintain current vendor contacts and escalation information. 37 Document proxy/gateway configurations, certificates, Sender IDs by market/use case, and failover configurations.
37 Define, document, and validate rollback plans before migration.
37 Coordinate migration activities and communicate status, risks, and issues to stakeholders. Post-Migration & Syniverse Decommissioning 37 Confirm zero production traffic is being dispatched to Syniverse before decommissioning.
37 Export or retain historical logs/data where required.
37 Remove obsolete API/proxy configurations and decommission Syniverse certificates.
37 Remove legacy vendor contacts and configurations and update operational documentation.
37 Ensure monitoring, alerting, escalation paths, and support procedures reflect the new aggregator environment.
