BUSINESS ANALYST

Job Title: Business or Systems Analysis. Location: • Chicago IL Job Type:Full time • When on-site, work in vacant classroom or in hoteling space, using own laptop • Internal-Clinical Subject Matter Experts • Managers, Supervisors, Directors • Staff clinicians • IS Analysts • Vendors • Bachelor's degree • Four (4) years of work experience as a Business or Systems Analysis • Three (3) years of work experience in requirements, design, configuration, testing • Applications Operations support • Health Care experience • Master's Degree or higher-level Degree in Computer Science or Management Information Systems from an accredited college or university • Project Management Experience Knowledge, Skills, Abilities and Other Characteristics: • Strong knowledge and experience of Systems Development Life Cycle. • Strong knowledge and experience software testing. • Experience documenting processes • Experience conducting application training to end users • Strong interpersonal skills necessary to train junior staff and foster collaboration among co-workers. • Excellent customer service skills with acceptable response times to phone calls, emails and customer requests. • Attention to detail. • Ability to work independently with minimal supervision. • Expertise necessary to work with large integrated applications. • Ability to make sound judgments under supervision. • Ability to prioritize, plan, and organize projects and tasks. • Ability to multi-task and meet deadlines in a fast paced and stressful environment. • Strong initiative. Responsibilities: • Designs, builds and documents application changes for assigned applications. Consults with end-users on projects, designs, and builds. Tests software to detailed specifications. • Identifies, analyses, tracks and reports on project issues keeping management abreast of project activity and reports. • Learns new applications associated and or connected to the assigned applications and oversees the completion of tasks related to integrated system functions. • Coordinate's the resolution of end-user calls and determines appropriate action by investigating and analysing reported hardware and software problems. • Evaluates and assists senior management in the implementation of system upgrades. Analyses functional requirement documentation by conducting interviews with key personnel to collect information on the use of the current system. Identifies and encourages user department procedural changes. • Refines sample test plans for conversions, interfaces and applications. Assists in the development of a Go Live support plans. Provides post-implementation application support. • Completes assigned work plans tasks. Maintains tables, files, profiles, codes sets, etc. • Trains less experienced personnel and assists in developing departmental education and training materials. Monitors and reviews procedural materials. Attends applicable vendor clinical application classes. Learns and assists with other applications as directed. • Provides after-hours support of assigned applications per schedule.