General InformationPress space or enter keys to toggle section visibility
Work Location: Los Angeles, CA, USAWork Schedule Monday-Friday, 9:00am-6:00pm
Posted Date 09/28/2026
Salary Range: $31.88 - 45.66 Hourly
Employment Type 2 - Staff: Career
Duration Indefinite
Job # 33260
Primary Duties and ResponsibilitiesPress space or enter keys to toggle section visibility
Make a positive difference in patient's lives as a Navigation Coordinator with our Patient Navigation & Business Services department. As our Navigation Coordinator, you will serve as first point of contact and facilitate access to care for patients who seek medical care from UCLA Health by processing inquiries and converting them to patients for UCLA Health. This involves but not limited to obtaining required demographic information, insurance information, and medical reports, as needed. You will register patients in Care Connect and Salesforce, the department's online CRM, schedule patients' medical appointments, organize and upload medical records to Epic via ICAP and coordinate pre-arrival and first day arrangements for patients and visitors from various regions of the world who are interested in seeking medical care at UCLA.
In this role, you will also support Case Managers and Patient Coordinators as requested, including scheduling initial and follow-up appointments, arranging for interpreters as needed, arranging for transportation as needed and scheduling referrals for additional services. You will be responsible for checking and triaging department emails and phone calls, helping to facilitate the review of patients' medical reports, and obtaining the medical opinion of physicians regarding possible treatment plans for patients.
Salary Range: $31.88 - $45.66 Hourly
Job QualificationsPress space or enter keys to toggle section visibility
Required:- Experience working in a healthcare environment with a diverse population of patients.
- Demonstrated experience with Epic/CareConnect and MS Office (including Word, Outlook, Access, and Excel).
- Knowledge of Medical Terminology.
- Excellent verbal and written communication skills, and the ability to interact effectively with persons of all cultures and positions, including physicians, executives, foreign national royalties, government officials, and diplomats.
- Demonstrated ability in diplomacy, discretion, tact, and sound judgment.
Highly Preferred:- Demonstrated experience using Salesforce CRM.
- Experience working with international patients.
- Bilingual language skills (English and Arabic).
