MSP Program Director

Job Summary

• Lead the strategy and end-to-end delivery of a complex enterprise MSP program spanning multiple business units, workforce categories, suppliers, and stakeholder groups.
• Oversee program operations across Staff Augmentation and SOW engagements, including governance, supplier performance, commercial processes, financial controls, and service delivery.
• Build and maintain strong relationships with executive and operational stakeholders across Procurement, Finance, HR, Talent Acquisition, and business leadership.
• Direct workforce planning, supplier management, purchase order administration, invoicing, financial approvals, cost allocation, compliance, and program operations.
• Establish and lead program governance, including executive steering committees, QBRs, MBRs, operational reviews, performance reporting, and escalation management.
• Evaluate and optimize workflows involving project funding, approvals, purchase orders, invoice reconciliation, exception management, and other workforce-related financial processes.
• Leverage program analytics, market intelligence, benchmarking, and workforce data to identify opportunities for cost optimization, process improvement, service enhancements, and program growth.
• Drive achievement of contractual SLAs and KPIs while maintaining strong controls around compliance, risk management, documentation, and operational governance.
• Lead program transformation initiatives involving VMS optimization, automation, analytics, AI-enabled workforce technologies, and process standardization.
• Provide leadership and mentorship to Program Management, Operations, Supplier Management, Contracts, Analytics, and other supporting teams while serving as the escalation point for complex client and supplier matters.

Qualifications

• 7–10+ years of experience in MSP, contingent workforce management, workforce solutions, procurement, professional services, or a related environment.
• Demonstrated experience leading a large-scale, complex enterprise MSP or contingent workforce program.
• Significant hands-on experience managingboth Staff Augmentation and Statement of Work (SOW) engagement models, including governance, supplier management, commercial processes, operational workflows, and financial administration.
• Strong understanding of contingent workforce strategy, MSP operations, supplier ecosystems, workforce planning, financial controls, and enterprise program governance.
• Experience working with VMS platforms such as SAP Fieldglass, Beeline, or comparable contingent workforce technologies.
• Proven ability to develop program strategy, identify optimization opportunities, and deliver measurable improvements in service quality, cost, compliance, and operational efficiency.
• Strong analytical and financial acumen with the ability to translate complex program data into actionable recommendations and executive-level presentations.
• Exceptional executive presence, communication, and stakeholder management skills, with demonstrated ability to influence senior leaders across multiple business functions.
• Bachelor’s degree preferred; advanced Excel skills and experience with business intelligence, analytics, automation, or workforce technology platforms are a plus.