Role description
MS Dynamics 365 Program Manager
Role Summary
Senior Program Manager leading endtoend delivery of Microsoft Dynamics 365 CECRM transformation programmes
Responsible for governance stakeholder alignment and value realisation across largescale enterprise deployments
Acts as bridge between business stakeholders solution architecture and delivery teams
Key Responsibilities
Lead endtoend programme delivery for D365 implementations Sales Customer Service Field Service
Drive programme governance including
Steering committee reporting
RAID tracking Risks Assumptions Issues Dependencies
Financials timelines and scope control
Manage multivendor global delivery teams onshoreoffshore model
Collaborate with business stakeholders to define
Transformation roadmap
Release plans and prioritisation
Business value KPIs
Ensure alignment with enterprise architecture and integration landscape ERP CPQ middleware
Oversee solution design validation and ensure adherence to best practices
Drive UAT planning cutover strategy and hypercare support
Ensure compliance with security data governance and regulatory requirements
Manage client communication and executive reporting
Mandatory Skills Experience
1218 years of experience in enterprise programme delivery
Strong background in
Microsoft Dynamics 365 CECRM
Large transformation programmes
Proven track record of managing 3M multicountry programmes
Experience in
Agile Hybrid delivery models
Governance frameworks PMO risk compliance
Strong stakeholder management across
Business leadership
IT and architecture teams
Preferred Skills
Experience in manufacturing domain relevant to Clarios
Exposure to
ERP integrations SAPOracle
CPQCLM ecosystems
Familiarity with
Azure services and integration patterns
Data migration and master data management
Soft Skills Leadership
Executive communication and stakeholder influencing
Strong decisionmaking under ambiguity
Conflict resolution and team leadership
Ability to drive outcomes in globally distributed teams
Indicative Deliverables
Programme roadmap and governance framework
Weekly and monthly executive dashboards
RAID logs and mitigation plans
Release plans and cutover strategy
Postgolive stabilisation and value tracking
