Minimum 2 years of reverse mortgage experience managing a team in a call center environment.
Consideration for managers from the mortgage space without reverse mortgage experience.
Loan officers with at least 2 years of reverse mortgage experience in a call center may also be considered.
Exceptional written and verbal communication skills are essential.
Responsibilities
Conduct daily and weekly training sessions and call reviews.
Screen, interview, and hire new team members.
Manage lead conversions and track performance metrics.
Oversee a pipeline of loans to ensure timely closures.
Coach and motivate the team to achieve targets.
Assist upper management in expanding the HECM department.
Benefits
Accrual of vacation hours based on years of service.
40 hours of paid sick time after 90 days of employment.
9 paid holidays plus 1 cultural celebration day.
Multiple PPO medical plans and HDHP options available.
Dental and vision coverage included.
Company-paid life insurance.
401K plan with generous employer matching.
Additional benefits like optional life insurance, FSA, and pet insurance.
Free legal services offered to employees.
Employee loan program available.
100% remote work opportunity.
Full Job Description
The Work:
At Mutual of Omaha Reverse Mortgage, Sales Manager/Team Leader is responsible for managing 8-12 reverse mortgage Loan Officers backed by an unstoppable marketing machine with LEADS, LEADS, LEADS. The Sales Manager will assist the team to hit their Daily/Weekly/Monthly metrics as provided by Mutual of Omaha Mortgage.
Job Duties:
Daily/weekly trainings and call reviews
Screening, Interviewing and Hiring team members
Managing lead conversions and metrics
Managing a pipeline of loans and ensuring they close in a timely manner
Coaching and motivating the team
Assisting upper management in growing the HECM department
Qualifications:
The ideal candidates will have at least 2 years of reverse mortgage experience managing a team of reverse mortgage LO's in a call center environment
Would consider a manager that has managed in the mortgage space for inside call centers and does not have reverse mortgage experience but does have mortgage experience
Would consider a loan officer with at least 2 years of reverse mortgage experience in a call center environment
Exceptional written and verbal communication skills
Base pay is roughly 90K + Bonus. Can be up to 200K - 300K+ with bonus opportunity.
We offer an extensive compensation package. Benefits include:
Vacation - Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
Paid Sick Time - 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
Multiple PPO Medical Plans, as well as HDHP eligible plan.
Dental Coverage
Vision Coverage
Company Paid Life Insurance
401K with a generous employer match
Additional Benefits including - Optional Life, FSA, Pet Insurance etc.
