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Job Category
Customer Success
Job Details
About the RoleSalesforce is hiring
Deployment Strategists - engagement leaders who serve as the operational backbone, program lead, and business strategist for high-stakes customer migrations and platform modernizations. Operating in an AI-native delivery framework, you own the end-to-end delivery lifecycle for fast-paced, high-impact engagements (typically 12 weeks or less) that transition enterprise customers to modern platforms like MC Next, Revenue Cloud, Tableau, and Data Cloud.
You're a hybrid of Program Manager, Engagement Lead, and Business Analyst. Rather than managing a schedule from the sidelines, you lead engagement strategy, direct cross-functional delivery pods, run executive governance, and use modern AI tools to accelerate discovery and execution - keeping complex migrations on track and ensuring enterprise customers see value fast.
What You'll Be Doing- Own engagement success end-to-end as the single point of accountability across the full lifecycle: Discovery 12 Migration Strategy 12 Execution Oversight 12 Value Realization & Handoff
- Establish engagement governance, track critical-path milestones, manage scope, and proactively resolve delivery risks
- Direct the day-to-day rhythm of cross-functional teams, including internal Migration Leads, Professional Services consultants, and SI Partners - keeping them unblocked and aligned on scope and delivery dates
- Serve as the primary trusted contact for VP- and C-suite customer stakeholders, translating complex migration workstreams into clear business outcomes
- Lead steering committee reviews and help customers navigate organizational change
- Personally lead discovery workshops and "Jobs-to-be-Done" reviews, auditing legacy business processes and mapping requirements to standardized target platform patterns
- Use AI tools (Claude, Cursor, Copilot, and automation agents) to synthesize legacy documentation, extract business logic, auto-generate project assets, and accelerate delivery workflows
- Assess customer organizational readiness, define change enablement paths, and lead operational handoffs post-migration to support lasting adoption
What We're Looking ForRequired Qualifications- 8+ years leading enterprise customer delivery, technical program management (TPM), engagement management, or management consulting for enterprise SaaS transitions
- Proven track record owning enterprise engagement scopes, managing cross-functional delivery teams, and running tight, time-bound client engagements with strict milestone discipline
- Strong background in program governance, scope management, business process analysis, and executive stakeholder management
- Experience orchestrating delivery alongside Professional Services teams, System Integrators (SIs), and external customer teams
- Broad working understanding of enterprise cloud platforms across Marketing, Revenue/CPQ, Analytics, or Data Cloud ecosystems (MC Next, Revenue Cloud, Tableau, or Data Cloud)
- Practical experience using AI productivity tools (Claude, Cursor, Copilot) to accelerate program analysis, documentation, and operational efficiency
- Willingness to travel up to 25% to customer sites as needed
- Degree or equivalent relevant experience required.
Preferred Qualifications- Prior experience in a Success Architect, Solution Architect, or similar customer-facing delivery role at an enterprise software company
- Familiarity with Salesforce's platform ecosystem and migration methodologies
- Experience building or refining AI-accelerated delivery playbooks
What's in It for YouYou'll operate at the center of Salesforce's highest-stakes customer migrations, with direct influence on how enterprises modernize their platforms. You'll work alongside Professional Services, SI partners, and product teams while pushing the boundaries of AI-native delivery.
