Job DescriptionDo you love solving problems in creative ways? Thrive on delivering high ROI and standout customer experiences?Do you want to become the go-to expert for the biggest names in Commerce, Transportation, and Manufacturing?Join our Prestigious Customer Success & Professional Services TeamWe help to accelerate and protect the digital experiences of major retailers, hotel & airline, automotive, and manufacturing customers, providing technical advisory and thought leadership. We build loyalty and growth through customer centricity, deep industry understanding, and a relentless focus on business outcomes.
Partner with the bestYou'll maximize customers' value from Akamai solutions through strategic thinking, program management, technical acumen, pre-sales collaboration, and thought leadership. You will move our customers' key initiatives from concept to implementation, solving problems and delivering exceptional satisfaction.
As an Engagement Manager II, you will be responsible for:
- Owning customer success and being the trusted advisor that helps customers achieve their desired outcomes using Akamai solutions.
- Performing research and conducting assessments to identify trends and provide guidance that influences customer architecture and adoption decisions
- Architecting and managing web performance, cloud computing and security solutions.
- Defining an account strategy, establishing key relationships, and building and maintaining a project pipeline.
- Leading and mentoring a cross functional team, cultivating a culture of empowerment, collaboration, and excellence.
- Partnering with sales and pre-sales to help expand the use of services and solutions.
Do what you loveTo be successful in this role you will:
- Have 5 years of experience and a Bachelor's in Computer Science, MIS, Engineering, or its equivalent
- Demonstrate experience in a customer-facing role and an understanding of the consulting process to ensure customer success
- Have experience managing and delivering large technical programs successfully
- Be knowledgeable on Devops, web performance, and core internet technologies such as DNS, TLS, and HTTP
- Be knowledgeable on information security fundamentals, common threats and vulnerabilities, as well as the tools and methods used to protect data, applications, and infrastructure
- Be familiar with compute technologies and architecture principles with basic knowledge and skills to design, implement, and manage cloud-based systems
- Be a team player with an ability to work independently and as part of a remote team Similar
CompensationAkamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $119,600 - $215,400/year; a candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.
