Bachelor's degree in Business, MIS, or related field (or equivalent experience)
5+ years in Sales Operations, Sales Support, or similar roles
Strong knowledge of Supply Chain Management (SCM) and Demand Planning
Proficiency in Salesforce.com or similar CRM platforms
Advanced skills in Microsoft Excel, Alteryx, and Tableau
Excellent communication skills in both Korean and English, both written and verbal
Proven ability to improve processes and manage multiple priorities effectively
Responsibilities
Develop and optimize sales forecasting dashboards and ensure data integrity in Salesforce.com
Collaborate with SCM and IT teams to manage Sell-Out forecasting using historical data and demand signals
Integrate demand planning outputs with pipeline data for enhanced visibility and inventory management
Monitor channel inventory levels and demand signals to identify supply risks and recommend solutions
Conduct funnel analysis to drive sales process improvements and revenue growth
Lead recurring operational calls to align sales, supply chain, and executive teams
Manage the Target Account List and support sales systems administration
Benefits
Medical Insurance (Health, Dental & Vision)
401(k) plan
H1B/Green Card Sponsorship for qualified employees
Hands-on experience at global industry leader Samsung
Opportunities for career advancement
Full Job Description
[Position Overview]
Job Title: Korean Bilingual Sales Operations Analyst (B2B Sales Operations)
Education: Bachelor's degree in Business, MIS, or a related discipline (or equivalent work experience)
Experience: 5+ years of experience in Sales Operations, Sales Support, or a related field
Job Type: Full-Time, Hourly
[Location]
Plano, TX
[Benefits & Perks]
Medical Insurance (Health, Dental & Vision)
401(k)
H1B/Green Card Sponsorship for qualified employee
Hands-on experience at global industry leader Samsung
Opportunities for career advancement
[Summary]
Join the B2B Sales Operations team at Samsung and turn sales, pipeline, and demand data into forecasts and insights that drive inventory, production, and revenue decisions
Own sales forecasting dashboards, Sell-Out forecasting, and Salesforce.com data integrity across sales and supply chain teams
Bridge Sales, Supply Chain Management (SCM), and Demand Planning by connecting pipeline data with demand planning outputs
Lead recurring sales and operational cadence calls with sales, supply chain, and executive stakeholders
Korean/English bilingual communication is required for collaboration with Samsung headquarters and cross-regional teams
[Duties and Responsibilities]
Develop, maintain and optimize the sales forecasting dashboard, sales hierarchy, and Salesforce.com data integrity to ensure accurate, timely, and actionable reporting across sales and supply chain teams
Partner with the SCM and IT Channel teams to own and manage Sell-Out forecasting by integrating historical trend analysis, pipeline data, and demand signals to produce forecasts that directly support inventory planning, production alignment, and revenue decisions
Integrate demand planning outputs (AP1/DP) with Business Opportunity (BO) pipeline data to provide the SCM team with enhanced downstream visibility, enabling more informed buffer loading decisions and reducing ending on-hand inventory risk and low supply exposure
Monitor and analyze channel inventory levels and demand signals in collaboration with the SCM and Demand Planning teams, identifying early indicators of supply risk or excess inventory and surfacing recommendations to minimize business impact
Conduct comprehensive funnel analysis to drive informed decision-making and identify areas for sales process improvement and revenue growth
Lead and support recurring sales and operational cadence calls, coordinating alignment across sales, supply chain, and executive stakeholders to catch and resolve misalignment before it creates downstream planning disruptions
Manage and maintain the Target Account List and support the administration of sales systems and tools
Support territory re-alignments and sales structural changes by updating systems, data, and reporting accordingly
Collaborate with cross-functional teams (Sales, Finance, Strategy, Product Management, SCM, and Demand Planning) to support data compilation and operational execution
[Skills & Qualifications]
A minimum of 5 years of experience in Sales Operations, Sales Support, or a related field
Strong knowledge and previous experience in SCM/Demand Planning
Bachelor's degree in Business, MIS, or a related discipline (or equivalent work experience)
Strong analytical and problem-solving skills with a demonstrated ability to translate data into actionable insights
Proficiency in Salesforce.com or equivalent CRM platforms
Advanced Microsoft Excel skills (pivot tables, advanced formulas, ad hoc reporting, dashboards)
Mastery of Alteryx and Tableau
Excellent written and verbal communication skills; skilled at conveying complex ideas in presentations
Proven track record of process improvement and operational efficiency; ability to manage multiple priorities and make sound decisions on time-sensitive matters
Bilingual in Korean and English (speaking, reading, and writing) required
