Microsoft 365 Productivity Platform Engineer (Systems Engineer)

Microsoft 365 Productivity Platform Engineer (Systems Engineer) The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity. Pay Range: $46.90 - $75.04 Scheduled Weekly Hours: 40 What You'll Be Doing Reporting to the IT Infrastructure Operations department, the Systems Engineer role for the Cloud and App Services team plays a crucial role in the design and configuration of the organization's identity, collaboration, and cloud systems. This position is responsible for the security, maintenance, and continuous improvement of Microsoft 365 productivity and collaboration platforms, and serves as an escalation point for incidents and support requests. The role requires a proactive approach to learning and adapting to emerging technologies, ensuring our IT systems remain robust and aligned with industry and security best practices. Effective communication and documentation will be essential for engaging with departments inside and out of IT, following change procedures, and supporting the organization's commitment to service excellence. This position emphasizes platform enablement and governance across Copilot, Power Platform, and SharePoint Online. The engineer manages and configures SchoolsFirst's complex infrastructure, with a strong focus in one or more key functional areas: 37Copilot Studio, Power Platform 37SharePoint Online, OneDrive 37Microsoft 365 Platform Services 37Entra ID (Formerly Azure AD) 37Azure Cloud Data Center Primary duties associated with this role will include: 37Support and administer Microsoft 365 services including Copilot, Power Platform, SharePoint Online, OneDrive, Exchange Online, Teams, and related collaboration workloads. 37Support Power Platform governance and environment management, including connectors, connector data policies, monitoring, and flow troubleshooting. 37Design and maintain SharePoint Online and OneDrive configuration, access, sharing, and lifecycle standards that support secure collaboration and Copilot readiness. 37Support Copilot and agent enablement through platform configuration, governance, monitoring, evaluation of new capabilities, and proofs of concept work. 37Collaborate with Security teams to maintain governance, auditing, and protection policies across Microsoft 365 and Purview, including information protection and DLP. 37Implement and manage automation and orchestration using PowerShell, Azure Automation, Power Platform, and Logic Apps to streamline operational processes. 37Contribute to automation and standardization efforts that improve efficiency, resiliency, and service quality across platforms. 37Partner with peer engineering teams to integrate Microsoft 365 identity and collaboration capabilities into broader enterprise systems. 37Support and enhance identity and access integrations between Microsoft 365, Entra ID, Active Directory, and other enterprise systems. Other duties related with this role: 37Develop and maintain configuration standards and operating procedures. 37Coordinate with vendors for technical support and upgrades. 37Troubleshoot advanced issues or problems, including escalation internally or to 3rd party vendor support, to drive root cause analysis. 37Forecast, recommend, and implement capacity planning. 37Manage vendors and hold them accountable to obligations. 37Submit and fulfill service requests. 37Respond to incidents and problems. 37Manage vendors and hold them accountable to contractual SLA's and obligations. 37Provide KPI and metrics for reporting. 37Perform daily system monitoring, verifying the integrity and availability of systems infrastructure. 37Conduct after-hours maintenance. 37Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. 37Gather and analyze system log files. 37Coordinate and collaborate with teammembers and service stakeholders. 37Create, change, and delete user accounts per request. 37Apply patches and upgrades on a regular basis. 37Provide assistance for support cases escalated by Systems Administrators. 37Perform peer review of submitted changes by Systems Administrators. 37Provide second tier support at the engineering level including investigation, troubleshooting, root cause analysis and resolution. 37Perform regular systems hardening to maintain security standards. 37Monitor ITSM tickets and prioritize appropriately. 37Provide second tier support at the engineering level including investigation, troubleshooting, root cause analysis and resolution. 37This position will be part of a paid, on-call rotation supporting the production environment 24x7x365. Additional Job Functions 37Performs other duties as assigned 37Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions. Qualifications 37High School Diploma or GED required 37Bachelor's Degree in a related field or equivalent years of experience required 375-7 years of prior relevant experience required 37Microsoft PL-200, MS-102, SC-401, SC-300, or equivalent certification preferred Knowledge, Skills, and Abilities 37Advanced knowledge with two to five years of experience with one of more of the following Applications: 37 Microsoft 365 Copilot and Copilot Studio enablement and administration. 37 Power Platform solutions enablement, administration, and governance. 37 SharePoint Online administration and data lifecycle management. 37Advanced knowledge and experience with one or more of the following platforms: 37 Azure, Microsoft Entra ID, Active Directory, Microsoft Exchange, Microsoft IIS, and Microsoft Teams 37 Credit Union specific applications 37 General back office applications 37 Sentinel, Solarwinds, Splunk, Upguard or other monitoring tools 37Advanced knowledge and experience with one or more of the following operating systems: 37 Windows Server 37 Windows 11 Enterprise 37 Red Hat Enterprise Linux 37 VMware vCenter and vSphere 37 Azure or Azure Local 37Experience with SharePoint Online administration and governance. 37Exposure to Power Platform Center of Excellence (COE) or low-code automation governance. 37Knowledge of Microsoft Graph API or automation integrations across Microsoft services. 37Familiarity with Defender XDR, Sentinel, and Purview for monitoring and compliance. 37Advanced knowledge of operating system scripting and utilities. 37Advanced knowledge of SNMP and log monitoring tools. 37Advanced knowledge of TCP/IP and OSI Model. 37Advanced knowledge of firewalls, routers and switches. 37Intermediate knowledge of storage protocols; iSCSI, Fiber Channel and NFS. 37Advanced knowledge of audit and security best practices (NIST, PCI, ISO). 37Intermediate knowledge of Data Center standards including cabling, fire suppression, power and safety.