5+ years of experience in restaurant or retail technology, ideally with multi-unit support.
3+ years of hands-on device and endpoint management, preferably with Microsoft Intune.
Experience with restaurant POS platforms, especially PAR Brink, and knowledge of payment systems and kitchen displays.
Proficient in scripting with PowerShell or Python, and familiar with REST APIs and integration tools.
Experience with incident management tools like Datadog and ServiceNow, and knowledge of PCI security standards.
Familiarity with Cisco Meraki, Jira, Confluence, and restaurant automation tools is a plus.
Responsibilities
Implement and support restaurant technology across the fleet, including POS and connected kitchen equipment.
Build and maintain standardized device images and configurations in Microsoft Intune.
Create integrations and automations between restaurant applications using REST APIs and other tools.
Monitor system health, resolve incidents, and serve as the escalation point for support teams.
Collaborate with various departments and vendors to evaluate new technologies and manage escalations.
Ensure restaurant systems are secure and maintain documentation for support teams.
Benefits
Three different medical plans to suit your needs.
Dental and Vision insurance.
Flexible PTO plan.
401k program.
Employee HSA and FSA.
Complimentary greens.
Opportunities for personal and professional development.
Collaborative team environment with strong core values.
Free sweetgreen swag.
Full Job Description
Retail Technology Systems Engineer
The Retail Technology Systems Engineer sits on the Retail Technology team and owns the configuration, stability, and security of the technology running in every sweetgreen restaurant, from POS and payments to kitchen displays, connected kitchen equipment, and Infinite Kitchen locations. This role delivers new capabilities through successful go-lives, serves as the technical escalation point for restaurant support teams, and contributes to the future state roadmap for our restaurant fleet.
You will:
Implement, upgrade, and support restaurant technology across the fleet, including PAR Brink POS, PAR Payment Services card readers, KDS, and connected kitchen equipment, for existing restaurants and new restaurant openings.
Build and maintain standardized device images and configurations in Microsoft Intune for POS, kiosk, BOH, KDS, iPad, and time clock endpoints, and release patches, enhancements, and fixes across restaurants.
Build integrations and automations between restaurant applications using REST APIs, Workato, PowerShell, and Python, with a focus on reducing repetitive operational work.
Monitor restaurant system health, resolve incidents, identify recurring patterns, and serve as the escalation point for Tier 1 and Tier 2 support teams.
Partner with Software Engineering, Security, Networking, Operations, Marketing, Digital, and vendor partners to evaluate new hardware and capabilities, manage vendor escalations, and ready the team for new product launches.
Keep restaurant systems secure and PCI-compliant, and maintain clear documentation, runbooks, and SOPs for support teams and fellow engineers.
Desired traits:
You get energized by new technology and know how to apply it to real restaurant operations.
You solve problems analytically and make sound decisions under pressure.
You communicate clearly with both technical and non-technical audiences.
You build strong relationships across internal teams and with outside vendors.
You stay organized and deliver reliably as priorities shift.
You keep up with industry trends and bring new ideas to the team.
You understand how technology shapes the experience of our team members and customers.
Desired experience:
5+ years of restaurant or retail technology experience, ideally supporting a multi-unit restaurant fleet across in-restaurant, digital, and third-party marketplace orders.
3+ years of hands-on device and endpoint management (Microsoft Intune preferred), including configuration, software deployment, and security patching.
Experience administering a restaurant POS platform (PAR Brink preferred; Oracle Simphony, Toast, or similar also relevant), plus working knowledge of payment terminals, KDS, printers, mobile devices, and networking equipment.
Scripting experience in PowerShell or Python and comfort with REST APIs and integration tools such as Postman and Workato; exposure to .NET/C# is a plus.
Experience with Datadog, ServiceNow, and incident and on-call workflows, along with working knowledge of PCI security standards.
Experience with Cisco Meraki, Jira, Confluence, remote support tools, or restaurant automation and robotics is a plus, as are CompTIA A+, Network+, or Security+ certifications.
What you'll get:
Highly competitive pay + bonus plan
Three different medical plans to suit your and your family's needs
Dental and Vision insurance
Flexible PTO plan
401k program
Employee HSA and FSA
Complimentary greens
An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
To live the sweetlife and celebrate your passion + purpose
A collaborative team of people who live our core values and have your back
A clear career path with opportunities for development, both personally and professionally
Free sweetgreen swag
Come join the sweetlife!
Salary range for this role:
Starting salary range based on experience
$105,000-$150,000 USD
About Sweetgreen
Sweetgreen is a fast casual restaurant chain that was founded in 2007 by Nicolas Jammet, Jonathan Neman, and Nathaniel Ru. The company is known for its healthy and sustainable food options, and has over 100 locations across the United States. Sweetgreen has partnerships with local farmers and suppliers to source its ingredients, and has a strong focus on community and social responsibility. The company has raised over $478 million in funding from investors such as Fidelity Investments and T. Rowe Price, and is headquartered in Washington, D.C.
