MD or DO, board certified in Family Medicine or Internal Medicine
Current license to practice medicine in Massachusetts
Leadership experience in clinical settings or projects
Broad primary care clinical skills
Strong interpersonal and communication abilities
Responsibilities
Collaborate with leadership to ensure effective communication
Oversee and optimize patient safety and experience
Recruit and orient new medical staff
Support and mentor primary care clinicians
Manage complex patient situations and staff conflicts
Benefits
Support for provider well-being and professional satisfaction
Opportunities for continuing education and professional development
Collaborative work environment with integrated specialty services
Engagement in quality improvement projects
Access to resources for delivering high-quality care
Full Job Description
Time Type: Full time
Department: South End Washington Primary Care
All Locations: 1601 Washington Street
Position Summary: The Medical Director for South End Primary Care provides clinical and administrative leadership for primary care at the Washington Street and Hass Center sites. The role oversees adult, family, and pediatric care and integrated specialty services, and partners with substance use disorder and integrated behavioral health teams. The Medical Director supports and develops providers, advances quality and patient safety, and works with operations leaders to keep care consistent and accessible. The role reports to the Vice President and Associate Chief Medical Officer and includes a clinical practice. In collaboration with the South End Primary Care leadership team, the Medical Director is responsible for:
Collaborating closely with the South End Primary Care leadership team and ensuring timely and ongoing communication among leadership and departmental staff
Administrative and clinical development of medical staff in South End Primary Care
Overseeing and optimizing patient safety and patient experience
Recruiting and orienting new physicians and advanced practice providers
Supporting, mentoring, and overseeing primary care clinicians (physicians, NPs, and PAs) across adult medicine, family medicine, pediatrics, and women's health
Overseeing and partnering with integrated specialty services at South End Primary Care, which may change over time (currently hepatology and nephrology)
Developing and updating departmental clinical policies and procedures
Overseeing clinical quality management of the department
Assisting the department in annual performance improvement projects
Collaborating with the IT department for data reporting and validating IT reports
Working closely with coding and billing departments to ensure accurate coding
Providing real-time clinical consultation for colleagues
Providing real-time support and problem solving for acute patient situations
Managing complex and sensitive situations with patients, families, and staff, including complaints, difficult clinical cases, family concerns, and staff conflicts
Leading or taking part in root cause analyses (RCAs) and safety reviews, and following through on action plans
Teaching and supervising learners in clinic, including medical students, as needed
Serving as a two-way link between site staff and senior leadership: explaining organizational decisions and priorities to staff, and bringing staff concerns and ideas to leadership in a clear, organized way
Advocating for staff and patients and giving honest feedback, while understanding that many requests take time or cannot be met, and closing the loop with staff on the outcome
Partnering closely with teams that share our South End sites but have their own leadership, including substance use disorder (SUD) services and integrated behavioral health (IBH), to coordinate care for shared patients
Advocating for South End providers, staff, and patients within NeighborHealth, and helping ensure both sites have the resources and services they need to deliver high-quality care
Partnering with operations leaders to align clinical and operational goals, and helping the team understand the broader context behind decisions
Leading collaboratively by engaging providers and staff in identifying challenges and shaping solutions
Supporting provider well-being, professional satisfaction, and a sustainable workload
Bringing new ideas and programs that improve services and care for South End patients
Performing panel and access maintenance for the department
Educational Requirements
MD or DO, board certified in Family Medicine (strongly preferred) or Internal Medicine
Family Medicine is strongly preferred to match the South End's patients and services. Physicians certified in Internal Medicine with strong leadership experience will also be considered.
Current license to practice medicine in the Commonwealth of Massachusetts
Experience Requirements
Leadership experience, formal or informal (for example, leading a committee, a QI project, or a clinical team; teaching or supervising learners; or serving as a clinical champion)
Broad primary care clinical skills
Comfort using data to understand and improve patient care
Working knowledge of an electronic health record (Epic preferred)
Strong interpersonal, communication, and teaching skills
Ability to raise concerns constructively and to compromise when needed
Calm and steady under stress, and able to support others in hard moments
Comfortable being assertive and working across departments to get things done for the clinic
Preferred Experience
Experience leading change or process improvement work
Experience with performance dashboards and data analysis tools
Experience in a community health center or with underserved communities
Experience in an integrated, team-based clinic, including behavioral health and case management
Experience starting new programs or bringing new ideas to life (grant-writing experience is a plus)
Salary
Salary: from $235,000 to $300,000 based on years of experience.
About East Boston Neighborhood Health Center Corporation
East Boston Neighborhood Health Center Corporation is a non-profit community health center that provides medical, dental, and behavioral health services to residents of East Boston and surrounding communities. The health center was founded in 1970 and has since grown to become one of the largest community health centers in Massachusetts. East Boston Neighborhood Health Center Corporation is committed to providing high-quality, affordable healthcare to all patients, regardless of their ability to pay. The health center has received numerous awards and recognitions for its commitment to patient care and community service.
