Description
ROLES AND RESPONSIBILITIES
Mastering Operations
• Own scheduling of all Mastering work and lead scheduling in daily Client Services and Operations meetings.
• Keep scheduled work on track on the floor, partnering with Client Services to prioritize critical jobs and adjust deadlines.
• Review incoming orders for completeness and assign work to operators to keep orders on schedule.
• Reschedule unfinished work promptly, update Client Services and Operations on status, and have next-shift assignments ready.
• Maintain department schedules to ensure coverage on every shift.
• Train, support operators and assist with maintaining formal documentation of training, SOPs and best practices.
• Oversee the review and distribution of QC reports for accuracy and clarity.
• Give management ongoing feedback on QC results and operator performance to improve accuracy and efficiency.
• Lead SOP development and drive continuous workflow and process improvements.
• Perform QC evaluations and other operational tasks as needed to meet client commitments.
• Partner with the Technology team on automation, customer feedback and special projects, escalating issues to management and Technology as needed.
Business Development
• Serve as technical liaison for internal and external communications on Resillion workflows across key studio accounts.
• Own the Marketing QC business line, maintaining key stakeholder relationships and streamlining its workflow to grow revenue and profitability.
• Build trusted relationships with client contacts across QC, Restoration and Post Production services, responding promptly and troubleshooting issues.
• Lead operational onboarding of new clients, including kickoff meetings, workflow and delivery confirmation, and QC on Demand user setup.
• Support customers and partners with QC on Demand platform issues.
• Prepare client quotes based on specs and workflow requirements.
• Identify new business and upsell opportunities, pitch tailored Marketing QC solutions, and report growth opportunities to Management.
QUALIFICATIONS
• 10+ years of related industry experience.
• Strong knowledge of video/audio and file formats, distribution workflows and related technologies.
• Strong knowledge of Resolve, Transcoder and Clipster
• Strong computer skills in networking and data management.
• Proficiency in Microsoft Office Suite, especially building and maintaining spreadsheets.
• Superior attention to detail and accuracy.
• Proven ability to manage multiple projects and priorities under pressure.
• Clear, logical and organized thinker who works efficiently with minimal supervision.
• Strong written, verbal and interpersonal skills for communicating with clients, vendors and coworkers.
Requirements
QUALIFICATIONS
• 10+ years of related industry experience.
• Strong knowledge of video/audio and file formats, distribution workflows and related technologies.
• Strong knowledge of Resolve, Transcoder and Clipster
• Strong computer skills in networking and data management.
• Proficiency in Microsoft Office Suite, specially building and maintaining spreadsheets.
• Superior attention to detail and accuracy.
• Proven ability to manage multiple projects and priorities under pressure.
• Clear, logical and organized thinker who works efficiently with minimal supervision.
• Strong written, verbal and interpersonal skills for communicating with clients, vendors and coworkers.
