Location: Northern California
Market Manager Job Description
POSITION OVERVIEW:
Act as a sales enabler between Asurion and a wireless carrier's sales channels, focused on growth areas within the carrier-owned retail and indirect dealers. This position will be responsible for driving Mobility & Home Protection point-of-sale performance growth through field training & leadership coaching, and for implementing continuing education training & social media campaigns. This position will also work with internal Client Service team members and other internal cross-functional areas to identify growth opportunities and process improvements.
Essential Duties and Responsibilities:
Point of Sale strategic development
Assess gaps in the current sales process and develop effective point of sale growth strategies to accelerate Mobility & Home Protection performance
Engage with top performers to isolate key best practices & identify correlations in effective sales behavior; then document and codify such best practices and ensure they are disseminated and adopted across all channels
Field Sales Training Support
Engage high opportunity areas of retail and indirect channel to drive incremental mobility & home protect growth
Execute on in-store training curriculum with store leadership, champions, and sales representatives
Conduct side-by-side selling and on-floor observations to develop product knowledge and confidence while cultivating sustainable sales behavior
Promote awareness and utilization of key channel support resources
Sales enablement store visits will entail (1) pre-meeting leadership engagement, (2) backroom training session, (3) 1:1 on floor coaching and observations, (4) side by side selling, (5) leadership/champion train the trainer sessions, (6) leadership meeting recap/key takeaways/recommend actions, (7) post visit performance monitoring with client store leadership, (8) post visit virtual trainings with leadership and reps
The Sales Enablement Market Manager will be in stores a minimum of four days per week.
Virtual Training Support
Collaborate with internal Client Service team members on facilitating regional and area general session calls with carrier-owned and indirect channels
SKILLS:
Mindset & behavior
High energy
Strong interpersonal skills
Able to motivate others and rally people behind a goal
Collaborative team player
Self-propelling and resourceful
Organizational and execution rigor
"Can do" mentality and persistence
Soft/Leadership skills:
Ability to work independently and demonstrate initiative
Contact management, time management, and strong organizational skills
Presentation skills to small and large groups, across all levels
Problem-solving, negotiation, and analytical skills
Intermediate level abilities in Microsoft Office Suite and other client-related applications.
EDUCATION AND EXPERIENCE:
Bachelor's degree preferred (concentration in Business, Marketing or other relevant subject area is ideal)
Minimum of 2 years' experience in a sales-related role. Field experience strongly preferred
Wireless retail experience preferred. Related areas such as consumer electronics, warranty products, etc., are also relevant
Insurance Licensing: Must be able to pass the State Property and Casualty Licensing exam
TRAVEL REQUIREMENTS:
Availability and flexibility to travel within an assigned area of responsibility with approximately 75% overnight travel.
