The Market Director is responsible for the profit and loss and operational management of 3 or more wound care centers within a hospital system and is responsible for the oversight of Community Education across the market. This position provides the administrative leadership over 3 or more centers for all operations, financials and quality of the wound care center, both inpatient and outpatient centers. The Market Director provides day-to-day program management for all center operations including but not limited to the physician success in clinical outcomes and quality, center compliance with both hospital and Healogics requirements as well as manages the account with not only the primary hospital system but the account executive at all associated hospital centers. This position is a critical leadership position with the onsite clinical leadership with all wound care centers, with the providers and with all Healogics and hospital staff within the wound care center.
Essential Functions/Responsibilities: Approximate time based on core responsibilities but may vary:
- Operations Management: 25%
- Financial & Reimbursement Management: 20%
- Community Education/Marketing: 20%
- Leadership/Management: 15%
- Account Management: 20%
Responsibilities include:
- Day-to-day management and oversight of the outpatient clinic
- Manages and adheres to both Healogics and hospital policies and procedures
- In partnership with the clinical team, monitors clinic flow and improves efficiencies and productivity while ensuring patient clinical and quality goals
- Works with hospital and onsite team to ensure availability of adequate resources, supplies and equipment/services
- Actively engages the community through community education resulting in new patients to all wound care centers
- Coaches and manages the team around operational efficiencies and improvements, career development and increased skills/competencies of staff
- Ensures communication to hospital partners, hospital executives, and all center employees
- Provides day-to-day management of inpatient required sites, as determined by the market
- Ensuring optimal provider coverage at all contracted sites
- Monitors productivity weekly
- Reviews quality reports quarterly
- Coaches providers and staff around Community Education and increasing new patient volume into the outpatient center
- Conducts weekly check-in with providers and conducts and facilitates team meetings
- Participates with the Area Vice President on the Annual Business Review with all hospital partners
Required Education, Experience and Credentials: - Bachelor's degree Required; Master's in Business Administration preferred
- Minimum three (3) to five (5) years of related experience and in a matrix environment
- Minimum five (5) years of management
- Exceptional relationship building and account management skills
Required Knowledge, Skills and Abilities: - Problem Solver
- Strong communication skills both oral and written
- Exceptional relationship building and account management skills
- Ability to influence without control
- Self-starter, self-motivated and results oriented
- Adept at managing conflict and with diverse roles and personalities
- Team player, experienced in working as part of a cross-functional organization
- Exceptional communication skills; an expert in fulfilling customer needs
- Excellent organizational, time management and prioritization skills
- Strong coach and developer of talent
- Experience working and managing a physician practice; preferred
The salary for this position generally ranges between $101,700.00-$133,300.00 Annually
This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.
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