7+ years in US pharmaceutical trade operations, focusing on rebates and chargebacks.
3+ years of direct people management experience, including performance reviews.
Bachelor's degree in Finance, Accounting, Business, or related field, or equivalent experience.
Strong grasp of contract pricing, GPO structures, and wholesaler chargebacks.
Proven experience in customer-facing roles, presenting to senior stakeholders.
Experience with onshore/offshore delivery models and leading cross-time zone teams.
Familiarity with ICyte, Model N, or SAP is advantageous.
Responsibilities
Manage and develop a team of analysts and specialists through coaching and performance reviews.
Serve as the primary contact for strategic customers on trade and contract matters.
Lead customer meetings and present business reviews to stakeholders.
Oversee implementation and support for new customers, ensuring smooth transitions.
Manage contract updates and pricing changes for rebate and chargeback contracts.
Resolve escalations and disputes, collaborating with wholesalers and finance teams.
Partner with global teams on SLAs, KPIs, and workload planning across time zones.
Drive process improvements and automation through root cause analysis.
Benefits
Mission-driven work focused on improving patients' lives.
Excellent and affordable medical benefits, plus perks like Student Loan Reimbursement.
401(k) Plan with Company Match for future financial security.
Robust Learning & Development opportunities with over 700 free courses.
Full Job Description
Job Description
Your mission at IntegriChain:
The Manager, Trade Operations leads our US Trade (PBR) and Contracts team and serves as a trusted partner to Life Sciences manufacturers. This role manages and develops a team of analysts and specialists, owns relationships with strategic customers, leads new customer implementations, and partners closely with our global delivery teams to ensure contracts, pricing, and processing are accurate, timely, and high quality. The Manager brings deep trade operations expertise, sound judgment, and a continuous improvement mindset, and is a hands-on leader who is ready to roll up their sleeves and jump in alongside the team when needed.
What you'll do to thrive in this role:
Directly manage and develop a team of analysts and specialists through regular 1:1s, coaching, performance reviews, performance management, and career development.
Serve as the primary point of contact for strategic customers on trade and contract matters, building trusted, long-term relationships.
Lead recurring customer meetings, and build and present business reviews and performance updates to customer stakeholders.
Own implementation and hypercare for new customers, providing domain direction to implementation project managers and ensuring a smooth handoff to steady-state support.
Oversee contract updates, pricing changes, and new contract setups for rebate and chargeback contracts, ensuring accuracy and timely downstream processing.
Manage escalations, disputes, and wholesaler inquiries through to resolution, partnering with wholesalers, GPOs, and customer finance teams.
Partner with global delivery teams on SLAs, KPIs, quality, and workload planning across time zones.
Lead root cause analysis on recurring issues and drive process improvements, automation, and AI-supported workflows.
Collaborate with Product, Solutions, and Support teams on system enhancements, UAT, and release readiness.
Maintain documentation, SOPs, and audit support, and build cross-training so knowledge is shared across the team.
Qualifications
What you'll bring to the table:
7+ years of experience in US pharmaceutical trade operations, including rebates and chargebacks (PBR, DSA, GPO administrative fees, or managed care).
3+ years of experience directly managing people, including 1:1s, performance reviews, and career development.
Bachelor's degree in Finance, Accounting, Business, or a related field, or equivalent work experience.
Strong understanding of contract pricing, membership validation, GPO structures, wholesaler chargebacks, and rebate frameworks.
Proven customer-facing experience, including presenting business reviews and performance updates to senior stakeholders.
Experience working in an onshore/offshore delivery model, including leading or partnering with offshore teams across time zones.
Experience with ICyte, Model N, or SAP is a plus.
Advanced proficiency in Microsoft Excel; comfort with AI-supported tools is a plus.
Strong written and verbal communication skills and sound judgment under deadline pressure.
Ability to demonstrate accountability, curiosity, adaptability, and a continuous improvement mindset.
Additional Information
What does IntegriChain have to offer?
Mission driven: Work with the purpose of helping to improve patients' lives!
Excellent and affordable medical benefits + non-medical perks including Student Loan Reimbursement, Flexible Paid Time Off and Paid Parental Leave
401(k) Plan with a Company Match to prepare for your future
Robust Learning & Development opportunities including over 700+ development courses free to all employees
About IntegriChain
IntegriChain is a healthcare technology company that provides data analytics and insights to life sciences manufacturers. The company's platform helps manufacturers to optimize patient access to life-saving and life-changing medicines. IntegriChain's platform provides real-time data and insights to help manufacturers to make informed decisions about their supply chain, commercialization, and patient access strategies. The company's customers include many of the world's leading pharmaceutical manufacturers. IntegriChain was founded in 2006 and is headquartered in Malvern, Pennsylvania.
